Megan Treanna Baker
Eielson Air Force Base
Summary
Dependable Customer Service Professional experienced in utilizing communication and interpersonal skills to enhance client interactions. Managed stress effectively while navigating obstacles and delivering results in fast-paced environments. Focused on fostering teamwork, continuous learning, and two-way communication to improve overall service quality.
Overview
8
8
years of professional experience
Work History
Customer Service Representative, Advocate
Oak Street Health/CVS
Eielson Air Force Base
02.2026 - Current
- Handled high volume of inbound calls, delivering empathic customer service to enhance patient satisfaction
- Assessed and prioritized patient conditions, ensuring timely responses in fast-paced environment
- Coordinated patient referrals to specialists for further evaluation
- Processed medication refill requests to ensure timely access for patients
- Sending messages to the care team for DME requests for patients
- Listening, probing and helping patients get the care that is needed
Benefits and Eligibility Specialist II
State of Wyoming – Depart of Healthcare Financing
03.2025 - 02.2026
- Processed new and renewal applications for Medicaid Long Term Care by reviewing client income and resources to ensure compliance.
- Reviewed over 600 client applications thoroughly to determine financial eligibility and support clients in accessing necessary services.
- Educated clients on resource and income guidelines and provided guidance on maintaining benefits to promote financial stability.
- I have built a relationship with the Nursing Homes and facility staff assigned to my caseload, and I attend weekly meetings with them to touch base on client applications.
- Built a relationship with the Nursing Homes and facility staff assigned to my caseload, and attended weekly meetings with them to touch base on client applications.
Customer Care Representative II
Cheyenne Regional Medical Center
12.2023 - 03.2025
- Outbound and inbound call on a multiple line phone system.
- Collected insurance information and verified eligibility for patient accounts.
- Process payment, discuss patient responsibility, educate patients with options to keep accounts from aging to collections, work deceased patient accounts and bankruptcy.
- Handled escalated customer calls to resolve complex issues effectively., a member of the interview committee and in charge of assigning voicemails to Customer Care Rep I to be worked.
- Assisted with cashiering and addressed client billing questions in person.
Customer Service Representative
Travelers Insurance
02.2023 - 11.2023
- Managed high volume of inbound calls daily, servicing auto, home, and specialty insurance policies to ensure customer satisfaction.
- Resolved billing inquiries, processed customer payments, updated insurance policies, and educated customers on premium adjustments to enhance understanding and retention.
- Coordinated updates for new cars with dealerships and clients, modified mortgagee details on home policies, and ensured customers felt confident in their insurance choices with Travelers.
Registrar/Secretary
Anchorage School District
08.2018 - 12.2022
- Managed student registration and ensured timely submission of attendance and tardies.
- Completed registration for each student, completed attendance and tardies for the school to make sure they were submitted timely.
- Strengthened family relationships through regular communication and engagement.
- Coordinated family events at the school to promote participation and community spirit.
- Supported the principal and administrative assistant with various administrative tasks to ensure smooth operations.
Education
Laney High School
Wilmington, NCCertified Medical Assistant -
The University of South Alabama
Cape Fear Community College
Rowan Cabarrus Community College
Skills
- Patient advocacy
- Benefit processing
- Eligibility determination
- Customer onboarding
- Customer relationship management
- Patient eligibility assessment
- Medicaid application processing
- Claims processing
- Relationship building
- Conflict resolution
- Communication skills
- Detail orientation
- Active listening
- Problem solving
- Call management
- Complaint handling
Timeline
Customer Service Representative, Advocate
Oak Street Health/CVS
02.2026 - Current
Benefits and Eligibility Specialist II
State of Wyoming – Depart of Healthcare Financing
03.2025 - 02.2026
Customer Care Representative II
Cheyenne Regional Medical Center
12.2023 - 03.2025
Customer Service Representative
Travelers Insurance
02.2023 - 11.2023
Registrar/Secretary
Anchorage School District
08.2018 - 12.2022
Laney High School
Certified Medical Assistant -
The University of South Alabama
Cape Fear Community College
Rowan Cabarrus Community College