Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Madison Reed

Wilmington,DE

Summary

Dynamic and dedicated professional with extensive experience as a Medical Assistant at Christiana Spine Center. Proven ability in patient care and effective communication, ensuring high-quality service and satisfaction. Skilled in electronic health records and problem-solving, consistently enhancing patient experiences and outcomes through compassionate support and meticulous attention to detail.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Sobieski
Newark , Delaware
07.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong customer relationships to encourage repeat business.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Medical Assistant

Christiana Spine Center
Newark, Delaware
01.2021 - 12.2022
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Helped in prepping medication to be administered by the provider.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Organized patient charts before each day's clinic sessions began.
  • Educated patients about medications, procedures and physician's instructions.

Education

Associate of Applied Science - Nursing

Delaware Technical Community College
DE
12-2025

Skills

  • Patient care
  • Effective communication
  • Time management
  • Professionalism
  • Monitoring vital signs
  • Patient advocacy
  • CPR and BLS certification
  • Medication administration
  • Patient assessment
  • Problem solving
  • Insulin medication assistance
  • Electronic health records
  • Patient counseling
  • Patient feeding
  • Immunizations and vaccinations
  • Documentation
  • IV setup
  • Neurological care
  • Clear patient communication

Affiliations

  • Participant in the Student Nurse Association
  • Involved in the awareness and education of Breakthrough T1D.

Timeline

Customer Service Representative

Sobieski
07.2024 - Current

Medical Assistant

Christiana Spine Center
01.2021 - 12.2022

Associate of Applied Science - Nursing

Delaware Technical Community College

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Madison Reed