Megan Tsogmaa
West Dundee,USA
Summary
Detail-oriented and client-focused professional with over 8 years of experience providing administrative and customer service support, seeking to contribute to an Administrative Assistant role. Offering a strong background in scheduling, records management and customer service, with experience handling inquiries by phone, email and in person. Skilled in coordinating daily office operations, maintaining accurate documentation. Proficient in Microsoft Office Suite with the ability to quickly learn new software systems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist
Smiley Nails
06.2024 - Current
- Manages daily operations, including scheduling and supply inventory.
- Oversaw daily financial transactions, maintaining accuracy in cash handling procedures.
- Registers client preferences, requests, and resolves customer concerns.
- Assisting other team members and the manager to meet client needs.
- Confirmed appointments, communicated with clients, and updated client records.
Manager
Pinky Nails
06.2015 - 04.2022
- Maintained accurate records of client preferences and details
- Coordinated staff schedules to reduce client wait times.
- Handled client appointment scheduling via phone and in person.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Administrative Assistant
ZENITHGAL LLC
09.2010 - 04.2014
- Prepared official documents for projects
- Managed the client inquiries over the phone and emails.
- Scheduled training and maintain meeting announcements.
- Managed scheduling and calendar coordination for executives, ensuring efficient time management.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Master of Science - Project Management
Missouri State University
Springfield, MO, USA05.2024
Bachelor of Arts - Economics
University of Humanities
Ulaanbaatar, Mongolia06.2014
Skills
- Inventory record keeping
- Detail-oriented
- Dependable
- Confidentiality
- Sensitive records management
- Document management
- Customer / client relations
- Problem solving
- Time management
- Shift scheduling
- Project management
Certification
- FOIA Certification, Illinois Attorney General’s Office - 2026
- Project Management Certificate (Project Management Institute)
- Social Media Marketing Certificate (HootSuite)
Timeline
Receptionist
Smiley Nails
06.2024 - Current
Manager
Pinky Nails
06.2015 - 04.2022
Administrative Assistant
ZENITHGAL LLC
09.2010 - 04.2014
Bachelor of Arts - Economics
University of Humanities
Master of Science - Project Management
Missouri State University