Megan Unverdorben
Ceres,NY
Summary
Dynamic phlebotomist with expertise in venipuncture and patient care, honed at Olean General Healthcare. Proven ability to enhance patient experiences through compassionate communication and meticulous specimen handling. Recognized for training new staff and improving processes, ensuring compliance with HIPAA standards while maintaining a high level of accuracy in specimen labeling.
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Overview
11
11
years of professional experience
Work History
Phlebotomist
Olean General Healthcare
Olean, NY
12.2018 - Current
- Collected blood samples from patients, ensuring adherence to safety and hygiene protocols.
- Processed specimens for laboratory testing, maintaining accuracy in labeling and documentation.
- Provided exceptional patient care by easing anxiety and explaining procedures clearly.
- Trained new staff on phlebotomy techniques and best practices to enhance team competency.
- Developed strong relationships with patients, fostering trust and enhancing the overall experience.
- Collaborated with healthcare teams to ensure seamless communication regarding patient needs and statuses.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Used personal protective equipment correctly to protect coworkers and patients.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Developed and implemented strategies to improve phlebotomy processes.
Sales Associate
Dollar General Store
Portville, NY
04.2024 - 11.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service.
- Collaborated with team members to achieve daily sales goals and provide customer support.
Ulma Operator
Great Lakes Cheese
Cuba, NY
11.2022 - 11.2023
- Operated production machinery to ensure efficient cheese processing and packaging.
- Monitored quality control standards to maintain product consistency and safety.
- Assisted in troubleshooting equipment issues to minimize downtime during operations.
- Collaborated with team members to achieve daily production goals effectively.
- Conducted routine maintenance checks on machinery to ensure optimal performance.
- Trained new operators on safety protocols and operational procedures.
- Provided on-the-job training to newly hired workers and team members.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Contributed to energy conservation efforts by optimizing machine operation schedules.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Made sure that products were produced on time and are of good quality.
CNA
Sweden Valley Manor
Coudersport, PA
03.2019 - 06.2020
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas, promoting a safe environment.
- Collaborated with healthcare team to implement care plans effectively.
- Provided emotional support to patients and families during challenging situations.
- Trained new staff on best practices for patient care and safety protocols.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Supported needs of 30+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
Waitress/Cook
Chuck Wagon
Olean, NY
05.2014 - 09.2015
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Assisted in training new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Maintained cleanliness and organization of dining area and service stations.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Monitored inventory levels and assisted with stock management as needed.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
High School Diploma -
Oswayo Valley
ShinglehouseSkills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Blood culture collection
- Capillary puncture
- Data entry
- Specimen preparation
- Infection control
- Quality control
- Paperwork processing
- Quality control guidelines
- Skin puncture
- Adaptable approach
- Hemoglobin testing
- Health education
- Quality assurance
- Health and safety
- Medical terminology
- Proper labeling
- Specimen collection and storage
- Blood collection
- Venipuncture and capillary puncture
Timeline
Sales Associate
Dollar General Store
04.2024 - 11.2024
Ulma Operator
Great Lakes Cheese
11.2022 - 11.2023
CNA
Sweden Valley Manor
03.2019 - 06.2020
Phlebotomist
Olean General Healthcare
12.2018 - Current
Waitress/Cook
Chuck Wagon
05.2014 - 09.2015
High School Diploma -
Oswayo Valley