Megan Varley
Multimedia Communications & Visitor Service Manager
Windsor Locks,CT
Summary
Dynamic recent graduate with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and analytical writing.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Multimedia Communications Manager
New England Air Museum
Windsor Locks, CT
05.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Conducted online research to obtain relevant information and materials.
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
Companion Animal Department Manager
Petco
Middletown, CT
11.2018 - 02.2021
- Experience in clerical skills such as filing purchase orders, store orders, processing payroll, and setting appointment dates according to staff availability.
- Reviews and prepares sales reports, department breakdowns, schedules, inventory management reports, employee performance notices, and weekly meeting notes.
- Experience in the training direct reports in management of company paperwork and procedures.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed and engaged with staff during daily duties to monitor performance and adherence to policies and training.
- Trained and developed personnel to improve safety, employee relations and resolve underperformance issues.
Receptionist
Lake Compounce
Bristol, CT
02.2018 - 11.2020
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided callers with address, directions, company website and related information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Oversees employee identification and uniforms in collaboration with the HR department.
Student Worker
University Of Saint Joesph
West Hartford, CT
08.2016 - 05.2020
- Developed timely and accurate corrections to student papers
- Evaluated the analytical arguments, support, and structure of student writing and provided targeted solutions
- Established collaborative workshops focused on source analysis, editing, and argument building
- Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
- Operate office machines, such as photocopiers and scanners, voicemail systems, and personal computers
- Maintain and update filing, mailing, and database systems both manually and with computer systems such as Slate
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Review, record, and proofread data and other information such as student records or reports
- Created student employee manuals for online data entry.
Education
Master of Arts - Intelligence & Security Studies
The Citadel Military College of South Carolina
Charleston 08.2020 - 05.2022
Bachelor of Arts - History
The University of Saint Joseph
West Hartford, CT 08.2016 - 05.2020
Skills
Sales and marketing
Analytical and Critical Thinking
62 WPM typing speed
Multi-line phone proficiency
Certification
026 History and Social Studies 7-12 Initial Educator Certification, Expires June 2023
Timeline
Multimedia Communications Manager
New England Air Museum
05.2021 - Current
Master of Arts - Intelligence & Security Studies
The Citadel Military College of South Carolina
08.2020 - 05.2022
Companion Animal Department Manager
Petco
11.2018 - 02.2021
Receptionist
Lake Compounce
02.2018 - 11.2020
Student Worker
University Of Saint Joesph
08.2016 - 05.2020
Bachelor of Arts - History
The University of Saint Joseph
08.2016 - 05.2020