Megan Villalpando
Okeechobee
Summary
Poised customer focused leader offering 10 years of experience in the retail sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.
Overview
5
5
years of professional experience
Work History
Coach
Walmart
Ft. Pierce
06.2021 - Current
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Enhanced sales by implementing merchandising and promotional improvements.
- Evaluated employee performance and developed improvement plans.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Delegated daily tasks to team members to optimize team productivity.
- Supported sales management to optimize business development.
- Coordinated team schedules and responsibilities, ensuring optimal coverage during peak business hours for operational effectiveness.
- Facilitated cross-training initiatives, promoting versatility among team members and improving service delivery across departments.
- Led regular team meetings to communicate updates and share best practices, fostering a culture of continuous improvement and teamwork.
Team Lead
Walmart
Okeechobee
07.2021 - 06.2023
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Taught staff how to handle difficult situations with calm and professionalism.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage management.
Administrative Assistant
Brighton Seminole Casino
Okeechobee
03.2021 - 06.2021
- Ensured inventory was accounted for and ordered for Josiah's restaurant within the Seminole Brighton Casino.
- Ensured guests needs were taken care of, whether it was within the restaurant, at the bar or while they were playing various casino games
- Assisted in addressing any wait times, food or service quality issues and reported back to the Chef, as well as the Food and Beverage director.
Education
High School Diploma -
Massey Hill Classical High School
Fayetteville, NCSkills
- Customer service experience
- Business operations
- Privacy and confidentiality
- Team leadership
- Operational efficiency
Timeline
Team Lead
Walmart
07.2021 - 06.2023
Coach
Walmart
06.2021 - Current
Administrative Assistant
Brighton Seminole Casino
03.2021 - 06.2021
High School Diploma -
Massey Hill Classical High School