Megan Villani
Brick Township Police Dept
Brick,NJ
19
years of professional experience
Hardworking and passionate professional with talents in customer engagement and issue resolution. Strong customer service and sales skills backed up by strong product knowledge. Enthusiastic retail team member dedicated to maintaining an orderly store, keeping shelves properly stocked and labeled. Experienced Bookseller handles cash processing procedures, balances cash drawers and prepares bank deposits. Takes inventories and stocks shelves per store schedule. Offers strong interpersonal and task prioritization skills.
Work History
Police Records Clerk
1 Year- Processed and maintained police records ensuring compliance with legal standards and departmental policies.
- Managed data entry for incident reports, arrests, and citations with accuracy and attention to detail.
- Assisted in responding to public inquiries regarding police reports, enhancing community relations.
- Coordinated the retrieval and dissemination of records for internal investigations and external requests.
- Oversaw maintenance of confidential information in accordance with privacy regulations and best practices.
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
- Enhanced data accuracy through meticulous entry, proofreading, and cross-referencing of police reports.
- Streamlined records management by implementing digital filing systems and database updates.
- Collaborated with department personnel to ensure accurate and timely dissemination of information.
- Reduced response times to record requests by efficiently organizing and maintaining the archives.
- Assisted investigators by providing relevant case files, enhancing their ability to solve crimes efficiently.
- Provided exceptional customer service while assisting walk-in visitors with inquiries regarding police records and services.
- Maintained strong relationships with outside agencies through clear communication channels regarding shared documentation needs or concerns about mutual cases under investigation.
- Conducted thorough background checks for employment, licensing, and other purposes as requested by authorized individuals or organizations.
Senior Bookseller
18 Years 5 Months- Applied interpersonal and communication skills to establish selling relationship with customers.
- Trained new personnel regarding company operations, policies and services.
- Provided exceptional one-on-one support for customers seeking assistance with digital reading devices or e-book purchases.
- Developed strong rapport with customers and created positive impression of business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased customer satisfaction by providing personalized book recommendations based on individual interests and preferences.
- Implemented effective loss prevention measures, monitoring inventory levels and implementing security protocols to reduce shrinkage.
- Contributed to development of seasonal displays showcasing popular titles and themes to drive sales during peak periods.
Paraprofessional Educator
1 Year 7 Months- Enhanced student comprehension by implementing differentiated instruction techniques tailored to individual learning needs.
- Supported special needs students through one-on-one assistance, enabling them to reach their full potential in an inclusive environment.
- Boosted classroom engagement by incorporating interactive, hands-on activities into daily lesson plans.
- Assisted teachers in managing classroom behavior by enforcing rules and implementing positive reinforcement strategies.
- Contributed to positive classroom culture by establishing strong relationships with students and maintaining open communication with families.
- Promoted social-emotional development through implementation of character education lessons and conflict resolution strategies.
- Ensured safe learning environment by monitoring student activities and adhering to school safety protocols at all times.
- Addressed diverse learning styles through adaptation of instructional materials and tasks for different ability levels within classroom setting.
Paraprofessional Educator
8 Years 7 Months- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Provided support to help students with special needs learn and grow.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Facilitated seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
- Promoted social-emotional development through the implementation of character education lessons and conflict resolution strategies.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Assessed student social, emotional, and academic needs to plan goals appropriately.
Education
Bachelor of Arts - Criminal Justice
Skills
Positive Customer Engagement
Organizational abilities
Reliable and Responsible
Cash Register Operation
Promotions
Honest and Dependable
Merchandising Strategies
Loyalty Program Promotion
Cash Drawer Management
Attention to Detail
Exceeding Customer Service and Expectations
Product Knowledge
Microsoft office
Filing systems
Document scanning
Proofreading
Office equipment
Record management
Confidentiality
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Active listening
Adaptability and flexibility
Decision-making
Law enforcement procedures
Self-defense techniques
Task prioritization
Recordkeeping skills
Self motivation
Record keeping
Timeline
Police Records Clerk
Brick Township Police Dept
09.2025 - CurrentRead More
Paraprofessional Educator
Lenape Regional High School District
11.2023 - 06.2025Read More
Paraprofessional Educator
Brick Township Public Schools
04.2015 - 11.2023Read More
Senior Bookseller
Barnes And Noble
09.2007 - 02.2026Read More
Rowan University
Bachelor of Arts from Criminal Justice
Read More