Megan Viola
Northlake
Summary
Knowledgeable [Desired Position] with solid background in efficiently managing materials and maintaining organized inventory systems. Proven ability to streamline warehouse operations and ensure timely delivery of supplies. Demonstrated expertise in forklift operation and inventory management.
Professional in logistics and supply chain management with extensive experience optimizing material flow and inventory control. Known for reliability in team settings and adaptability to changing demands. Skilled in warehouse software systems and safety protocols, fostering productive and secure work environment.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Professional with solid experience in real estate industry, prepared for leasing role. Demonstrates strong skills in customer service, property management, and tenant relations. Known for excellent team collaboration and adaptability to changing needs. Reliable and results-driven with focus on achieving objectives and maintaining high standards.
Diligent [Desired Position] with solid background in assisting leasing agents. Supported leasing activities, contributing to tenant satisfaction and streamlined operations. Demonstrated strong organizational skills and effective communication in tenant interactions.
Material handling professional with substantial experience in logistics and warehouse operations. Skilled in inventory management, equipment operation, and safety compliance. Strong focus on team collaboration and achieving results. Known for adaptability and reliability in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Material Handler
Omni Logistics
2018.05 - 2026.07
- Verify products to reduce errors while picking/cycle counting/put away/receiving product properly to meet 100% customer satisfaction.
- Ensure inventory control ensure integrity of the cycle count process
- Pick and pack product/material manually or with forklift/cherry picker
- Ensure all packages for domestic/International shipping are processed accurately using correct methods of shipping via ground services
- Order Processing/Omni logistics
- Would put orders together
- Send out emails/ dealing with customers/customer service
- Made sure packages went to the right carrier
- Answer phone calls
- Management operation
- Operated forklifts and pallet jacks to transport materials within warehouse efficiently.
- Loaded and unloaded shipments, ensuring accurate inventory management and organization.
- Supervised daily operations of material handling team, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored new hires on best practices in inventory management and equipment operation.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime in material handling operations.
- Coordinated scheduling and task assignments to optimize resource allocation across multiple shifts.
- Conducted regular performance evaluations for team members, fostering professional development and accountability.
- Monitored inventory levels, leading initiatives to minimize waste and streamline stock replenishment processes.
- Collaborated with logistics teams to improve transportation methods, enhancing delivery timelines for materials.
- Developed training materials focused on safety compliance and operational excellence for ongoing staff education.
- Improved warehouse efficiency by implementing a new inventory management system.
- Maximized storage space utilization by reorganizing warehouse layout based on product demand and size requirements.
- Conducted regular equipment maintenance checks to prevent breakdowns or accidents, ensuring minimal downtime in operations.
- Enhanced team productivity by effectively scheduling work shifts and delegating tasks to qualified personnel.
- Increased staff retention rates through effective hiring practices, ongoing training, and fostering a positive work atmosphere.
- Reduced material handling errors through thorough staff training and regular performance evaluations.
- Promoted a culture of continuous improvement within the team, encouraging employee input in problem-solving processes.
- Evaluated potential changes in material handling equipment or technologies, driving innovation and long-term operational improvements.
- Collaborated with procurement department to optimize supply chain efficiency and minimize stockouts or overstocking.
- Implemented quality control measures to ensure accurate inventory counts and reduce discrepancies.
- Facilitated cross-functional collaboration between departments to address complex logistical challenges effectively.
- Created comprehensive employee training programs that addressed skill gaps within the team while increasing overall competency levels.
- Optimized loading/unloading procedures for incoming/outgoing shipments, minimizing wait times for drivers and reducing associated costs.
- Streamlined the material handling process, resulting in reduced lead times for customers.
- Enforced team adherence to safety regulations and protocols.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Developed and implemented strategies to improve team productivity and efficiency.
- Resolved conflicts between team members and addressed complaints or grievances.
- Handled day-to-day shipping and receiving overseeing more than 50.000 packages per day.
- Monitored progress of tasks to provide feedback for improvement.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Operated forklifts and pallet jacks to efficiently transport materials throughout warehouse.
- Maintained accurate inventory records using warehouse management system for timely stock replenishment.
Leasing Assistant
Palladium Aubrey
2024.06 - 2024.09
- Facilitated tenant inquiries and provided property information to enhance customer satisfaction.
- Coordinated lease documentation and ensured accuracy in processing applications for prospective tenants.
- Assisted in managing property listings on digital platforms to optimize visibility and attract potential renters.
- Streamlined communication between management and tenants to address concerns promptly and effectively.
- Conducted property tours for prospective tenants, highlighting amenities and features to drive interest.
- Developed marketing materials and promotional events to increase community engagement and occupancy rates.
Order Processing Specialist
Animal Health International, Inc
2023.09 - 2024.09
- Processed high volumes of customer orders accurately and efficiently.
- Coordinated order tracking and resolution of discrepancies with logistics partners.
- Managed inventory levels to ensure timely fulfillment of orders.
- Trained new staff on order processing protocols and software systems.
- Analyzed order data to identify trends and optimize inventory management.
- Led cross-functional meetings to streamline communication between departments.
- Documented shipping information for orders and tracked packages when necessary.
- Processed cash payments and credit and debit card transactions.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Operated pallet jacks, forklifts and other equipment regularly.
- Communicated with customers to answer questions and perform account maintenance.
- Developed strong relationships with clients through personalized attention and prompt response times.
- Completed accurate order entry and data verification.
Retail sales associate/shift supervisor
Papaya
2016.05 - 2018.05
- Perform various tasks relating to customer service and product merchandising.
- Locate items for customers
- Clean and maintain designated store areas
- Remove security tags once items have been purchased
- Return unwanted merchandise to the correct location
- Counted money out the register and made sure everything was accounted
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Implemented inventory management systems to streamline stock ordering and reduce waste.
- Analyzed sales data to identify trends, optimizing product placement for increased revenue.
- Developed promotional strategies that enhanced customer engagement and loyalty programs.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Managed scheduling and staffing, aligning resources with peak business demands effectively.
- Collaborated with vendors to negotiate pricing, improving cost efficiency for store operations.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Managed store organization, maintenance, and purchasing functions.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
High School -
Shannon High School
Haltom city, TX2017-01
Skills
- To become a valuable team member of an organization that provides the opportunities to enhance quality services
- Order picking
- Positive attitude
- Attention to detail
- Customer service
- Equipment safety
- Clean background check
- Inventory management
- OSHA compliance
- Logistics
- Supply chain distribution
- Delivery tracking
- Process management
- Project management
- Delivery scheduling
Timeline
Leasing Assistant
Palladium Aubrey
2024.06 - 2024.09
Order Processing Specialist
Animal Health International, Inc
2023.09 - 2024.09
Material Handler
Omni Logistics
2018.05 - 2026.07
Retail sales associate/shift supervisor
Papaya
2016.05 - 2018.05
High School -
Shannon High School