Megan Walker
Dalton,Georgia
Summary
Recent business administration graduate with a solid foundation in organizational management and technology. Eager to leverage skills and contribute to the success of an organization in a clerical role. Seeking an opportunity to gain hands-on experience and make a meaningful impact.
Overview
3
3
years of professional experience
Work History
Retail Keyholder
GameStop
01.2025 - Current
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Rearranged racks and shelving based on seasonal planograms.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
- Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Call Center Representative
State Farm
08.2022 - 11.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Effectively managed high volume of inbound and outbound calls, ensuring timely responses to customer inquiries.
- Sourced and pre-qualified leads and identified new business opportunities by dialing numbered daily outbound calls to build partnerships and achieve sales quota.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
ASSOCIATE OF SCIENCE - BUSINESS ADMINISTRATION
South College
12.2024
SECONDARY SCHOOL -
North Georgia Career Academy/Southeast Whitfield Highschool
01.2016
Skills
- Organizational Skills
- Communication
- Problem-Solving
- Computer Proficiency
- Financial Literacy
- Time Management
- Customer Service
- Teamwork
- Critical Thinking
- Adaptability
- Store operations
- Cash handling accuracy
- Social media marketing
- Scheduling coordination
- Sales proficiency
- Daily reporting
- Inventory monitoring
- Task delegation
- Customer service management
- Promotional planning
- Sales quotas
- Willingness to learn
- Personnel scheduling
- Merchandise display
Timeline
Retail Keyholder
GameStop
01.2025 - Current
Call Center Representative
State Farm
08.2022 - 11.2022
ASSOCIATE OF SCIENCE - BUSINESS ADMINISTRATION
South College
SECONDARY SCHOOL -
North Georgia Career Academy/Southeast Whitfield Highschool