Dynamic and results-driven professional with extensive experience at The Coffee Bean & Tea Leaf and California Fish Grill. Proven team leader skilled in problem-solving and cash handling, enhancing customer satisfaction through attentive service and effective communication. Recognized for training new staff and fostering a collaborative environment that boosts productivity.
Overview
4
4
years of professional experience
Work History
Barista
The Coffee Bean & Tea Leaf
05.2024 - Current
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Shift Leader
California Fish Grill
04.2024 - 09.2024
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Server
Applebee's
08.2021 - 04.2024
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Education
High School Diploma -
Foothill High School
Henderson, NV
06.2012
Skills
Time management
Attention to detail
Team player
Problem-solving
Cash handling
Opening and closing duties
Team leadership
Timeline
Barista
The Coffee Bean & Tea Leaf
05.2024 - Current
Shift Leader
California Fish Grill
04.2024 - 09.2024
Server
Applebee's
08.2021 - 04.2024
High School Diploma -
Foothill High School
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