Megan Walker
El Segundo,CA
Summary
Dynamic and results-driven professional with extensive experience at The Coffee Bean & Tea Leaf and California Fish Grill. Proven team leader skilled in problem-solving and cash handling, enhancing customer satisfaction through attentive service and effective communication. Recognized for training new staff and fostering a collaborative environment that boosts productivity.
Overview
4
4
years of professional experience
Work History
Barista
The Coffee Bean & Tea Leaf
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Shift Leader
California Fish Grill
04.2024 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Server
Applebee's
08.2021 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Foothill High School
Henderson, NV06.2012
Skills
- Time management
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Team leadership
Timeline
Barista
The Coffee Bean & Tea Leaf
05.2024 - Current
Shift Leader
California Fish Grill
04.2024 - 09.2024
Server
Applebee's
08.2021 - 04.2024
High School Diploma -
Foothill High School
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