Summary
Overview
Work History
Education
Skills
Timeline
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Megan Walker

El Segundo,CA

Summary

Dynamic and results-driven professional with extensive experience at The Coffee Bean & Tea Leaf and California Fish Grill. Proven team leader skilled in problem-solving and cash handling, enhancing customer satisfaction through attentive service and effective communication. Recognized for training new staff and fostering a collaborative environment that boosts productivity.

Overview

4
4
years of professional experience

Work History

Barista

The Coffee Bean & Tea Leaf
05.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Shift Leader

California Fish Grill
04.2024 - 09.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Server

Applebee's
08.2021 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Foothill High School
Henderson, NV
06.2012

Skills

  • Time management
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Team leadership

Timeline

Barista

The Coffee Bean & Tea Leaf
05.2024 - Current

Shift Leader

California Fish Grill
04.2024 - 09.2024

Server

Applebee's
08.2021 - 04.2024

High School Diploma -

Foothill High School
Megan Walker