Megan Walus
Grayslake,IL
Summary
Motivated professional with 10+ years of experience in customer service and sales. Skilled in building customer/patient relationships and understanding customer/patient needs. Advanced communication and interpersonal skills. Great problem solver with strong conflict resolution skills. Team player with exceptional listening and critical thinking skills. Fast learner who is organized and reliable.
Overview
11
11
years of professional experience
Work History
Practice Coordinator
KM Surgical P.C,
04.2016 - Current
- Responsible for the day to day operations of the business/administrative office as well as over seeing clinical operations at five different clinic locations.
- Scheduled consultations, surgeries, follow-up visits, managed any post-operative patient concerns, managed patient records, completed pre-certifications, verified insurance coverage, and managed billing concerns.
- Enhanced patient experience by streamlining appointment scheduling using enhanced verbal skills to uncover objections and patient needs.
- Provided exceptional customer service through active listening techniques, empathic communication methods, and compassion.
- Oversaw clinic operations daily as well as occasionally working at the 5 different clinic locations.
- While working in the clinics, responsibilities included assisting the doctor prepare for surgeries by setting up surgical trays and turning over the surgery room and giving patients post-operative instructions while also managing the front desk by checking in patients, collecting payments, entering patient information into the EMR system and efficiently scheduling surgeries for patients face to face.
- Increased patient satisfaction by addressing concerns promptly and professionally.
- Collaborated with physicians to develop policies and procedures that improved overall practice efficiency and patient satisfaction.
- Maintained a clean, organized, and welcoming office environment for patients and staff members alike.
- Ensured compliance with HIPAA regulations by following strict privacy policies throughout the practice.
- Helped created and implement organizational policies and procedures.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Developed and maintained positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.
- Resolved issues through active listening and open-ended questioning.
- Established and maintained effective communication with staff and physicians to promote high quality patient care.
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
- Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
- Ensured adequate inventory levels of office and clinical supplies by regularly monitoring stock levels and placing orders as needed.
Bartender/Server
Shakou Restaurants
03.2013 - 05.2016
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Assisted with staff training, sharing expertise in customer service.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
No Degree - Nursing
College of Lake County
Grayslake, ILHigh School Diploma -
Lake Zurich High School
Lake Zurich, IL06.2007
Skills
- Excellent customer service skills
- Advanced communication skills
- Great attention to detail
- Computer Proficient
- Exhibits empathy and compassion
- Natural critical thinker
- Demonstrates professional telephone and email etiquette
- Experienced and efficient scheduler
- Knowledgeable in insurance verification, benefits, and claims
- Proficient in medical terminology
- Effective in conflict resolution
- Experienced in inventory management
- Experienced in Electronic Health Records
- Knowledgeable in schedule management
- Experienced in cross-functional collaboration
- Experienced and effective in handling complaints
- Demonstrates detailed documentation and recordkeeping
- Enjoys team collaboration but works well independently
Timeline
Practice Coordinator
KM Surgical P.C,
04.2016 - Current
Bartender/Server
Shakou Restaurants
03.2013 - 05.2016
No Degree - Nursing
College of Lake County
High School Diploma -
Lake Zurich High School
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