Andrea Chomiuk
Lowell,AR
Summary
Self-motivated individual highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Surgical Clinic P.C.
Opelika, AL
08.2022 - 03.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Responded to inquiries and room requests made online, by phone and via email.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Worked directly with insurance companies to ensure the guest proper coverage for visit.
Front of House Team Leader
Crabby's Seafood Bar & Grill
Rogers, AR
03.2019 - 07.2021
- Monitoring the quality of food served to customers, taking action where required.
- Dealing with customer complaints in a professional manner, escalating issues as appropriate.
- Taking responsibility for upholding brand values throughout day-to-day operations.
- Coordinated and worked private parties for large and small public and private companies.
Assistant General Manager
Yellow Rocket Concepts- Big Orange
Rogers, AR
01.2017 - 08.2019
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Oversaw payroll preparation and administration for staff.
Franchise Expansion Manager
Buffalo Wild Wings
Joplin, MO
08.2010 - 01.2016
- Started as a general front of house employee and was promoted to an in-house trainer in a short period.
- Interviewed in a large, competitive group of candidates. Earned the promotion of New Store Opener.
- Began Traveling and successfully training and opening 3 new stores all while maintaining a close to full time schedule at my home base.
Education
University of Arkansas
Fayetteville, ARMissouri Southern State University
Joplin, MOSkills
- Office Organization
- Clerical Support
- Call Routing
- Departmental support
- Cash Handling
- Appointment confirmation
- Administrative Support
- Customer Service
- Inventory Control
- Guest Relations
- Multi-Line Telephone Systems
References
References available upon request.
Timeline
Front Desk Receptionist
Surgical Clinic P.C.
08.2022 - 03.2024
Front of House Team Leader
Crabby's Seafood Bar & Grill
03.2019 - 07.2021
Assistant General Manager
Yellow Rocket Concepts- Big Orange
01.2017 - 08.2019
Franchise Expansion Manager
Buffalo Wild Wings
08.2010 - 01.2016
University of Arkansas
Missouri Southern State University
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