Megan Wannemacher
Greenville,SC
Summary
Dynamic professional with a strong background in animal care and customer service, notably as a Pet Support Caseworker at Greenville County Animal Care. Proven ability to communicate effectively and organize complex processes, ensuring compassionate support for pet owners while enhancing operational efficiency. Skilled in crisis intervention and administrative support.
Overview
8
8
years of professional experience
Work History
Pet Support Caseworker
Greenville County Animal Care
10.2023 - Current
- Assisted pet owners in the surrender process, guiding them through each step with empathy and professionalism.
- Scheduled appointments for pet admissions to the county program, ensuring smooth intake procedures.
- Evaluated pets for adoption eligibility and provided recommendations for humane euthanasia when necessary.
- Maintained records and provided ongoing communication with pet owners, fostering a compassionate environment.
- Provided crisis intervention services to clients in urgent need.
- Supported distribution efforts of essential pet supplies in underserved areas.
Maitre D' & Lead Host
Scoundrel
08.2022 - 10.2023
- Worked closely with the executive staff before the restaurant launch by developing reservation and host procedures.
- Designed and implemented a computer-based and mobile reservation system (Resy), enhancing efficiency and user experience.
- Checked in and greeted guests warmly and respectfully, cited accurate wait times, escorted customers to seats and catered cheerfully to guests requiring extra attention.
- Worked alongside the executive chef and front-of-house staff in daily team meetings to guarantee preparation for scheduled reservations.
- Maintained up-to-date knowledge of menu items, ingredients, preparation techniques, wine lists and other beverage offerings.
- Created content and managed social media accounts, increasing follower engagement.
- Established relationships with hospitality liaisons in the area to drive new business engagement.
Greenhouse Production Assistant
Martin Garden Center
Greenville, SC
02.2022 - 08.2022
- Assisted in the care of plants and flowers, managing watering schedules, repotting, and fertilization.
- Supported retail staff by organizing price labels and helping customers with plant selection, fostering strong customer relationships.
- Conducted inventory checks on plants, supplies, and equipment.
- Performed routine maintenance and cleaning of greenhouse facilities and equipment.
- Inspected plants regularly to identify diseases or pests that may be present.
Plantscape Technician
A-Oak Farms Interior Plantscape Design
Greenville, SC
03.2021 - 02.2022
- Managed the care and installation of indoor plants in various commercial spaces, including offices and hotels.
- Visit accounts either weekly or bi-weekly to water, prune, dust, and fertilize all plants and trees.
- Provided integrated pest management, and ensured the health and longevity of plants through regular service routes.
- Worked well unsupervised, in an independent capacity.
- Remove dead or dying plants, and install new ones as necessary.
Server
GB&D
07.2020 - 03.2021
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Hostess
Fork & Plough
Greenville, SC
01.2020 - 03.2021
- Greeted guests upon arrival and escorted them to their tables.
- Provided menus to customers and answered questions regarding menu items.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
Hostess
Tupelo Honey Café
08.2017 - 01.2020
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered phones promptly to record and confirm reservations.
Education
Animal Shelter Behavior Management - Certification
Pacific University
Some College (No Degree) - Art History
Greenville Technical College
GreenvilleSome College (No Degree) - Greater Greenville Master Gardener Training
Clemson University
Clemson, SCHigh School Diploma -
Riverside High School And Greer Middle College Charter High School
Greer, South CarolinaSkills
- Animal Care
- Customer Service
- Administrative Support
- Communication
- Organization
- Social Media Management
Timeline
Pet Support Caseworker
Greenville County Animal Care
10.2023 - Current
Maitre D' & Lead Host
Scoundrel
08.2022 - 10.2023
Greenhouse Production Assistant
Martin Garden Center
02.2022 - 08.2022
Plantscape Technician
A-Oak Farms Interior Plantscape Design
03.2021 - 02.2022
Server
GB&D
07.2020 - 03.2021
Hostess
Fork & Plough
01.2020 - 03.2021
Hostess
Tupelo Honey Café
08.2017 - 01.2020
Animal Shelter Behavior Management - Certification
Pacific University
Some College (No Degree) - Art History
Greenville Technical College
Some College (No Degree) - Greater Greenville Master Gardener Training
Clemson University
High School Diploma -
Riverside High School And Greer Middle College Charter High School
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