Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Megan Welch

Northboro

Summary

Dedicated professional with a strong background in customer service at Bank Iowa. Skilled in client communication and adept at managing customer relationships, I excel in providing solutions and enhancing client satisfaction. My experience as a vet assistant has honed my animal handling abilities, ensuring compassionate care and effective appointment scheduling, while also working as part of a team to achieve the best care possible for the client's animal, and clear communication between the veterinary staff and client.

Overview

16
16
years of professional experience

Work History

Teller 1

Bank Iowa
Shenandoah
03.2024 - Current
  • Providing customer service to customers inside the bank and over the phone
  • Performing cash transactions for customers in the form of deposits, withdrawals, transfers, & other similar daily work
  • Answering phones and directing calls, taking messages, or finding a solution to a customer’s issue
  • Helping to process night deposits, mail deposits, & assist customers in accessing their safety deposit box
  • Balancing a cash drawer daily & moving between locations to provide coverage when coworkers were gone or another branch needed extra help

Cashier/grocery clerk

Fareway
Shenandoah
03.2024 - 06.2025
  • Processed customer transactions accurately and efficiently at Fareway cash register daily.
  • Assisted customers with product inquiries and navigation throughout the store.
  • Supervised self-checkout stations, providing assistance as needed to ensure smooth operations.
  • Maintained store presentation by facing products on shelves regularly.
  • Collaborated with team members for quarterly inventory and cleaning tasks post-closing.
  • Executed nightly cleaning of front-end and cash register areas to maintain hygiene standards.

Child Care Provider

Turnbull Childcare Center
Shenandoah
05.2023 - 02.2024
  • Provided care for 4 children within the ages of 12-20 mos daily by changing diapers
  • Teaching them to feed themselves
  • Organized playtime and free play indoors and outdoors as weather permitted
  • Assisted them with crafts and learning activities
  • Filled in as needed in other age ranges to cover for breaks or absences

Teller

Great Western Bank
Shenandoah
09.2016 - 03.2022
  • Assisted customers daily with banking transactions through computer entry and using banking programs
  • Balanced a cash drawer at close daily
  • Answered phones and problem solved issues customers were having with banking applications and their accounts

Vet Assistant/Receptionist

Animal Hospital
Nebraska City
02.2010 - 08.2015
  • Assisted the veterinarian and technician with animals by restraining them for procedures or exams, monitoring any animals we had kept for further examination or procedures, and giving medications to animals as directed
  • Provided assistance to the vet tech in preparing for surgeries and in the post-op care of animals.
  • Helped the kennel attendants in feeding/watering/exercising animals in the clinic's care
  • Cleaned and sanitized exam rooms, surgery rooms, and any other areas used by staff and clients' animals.
  • Refilled prescriptions for clients & helped maintain/order medications for the office
  • Greeted clients as they entered the office, directed them where they needed to go, answered phones, scheduled appointments, and took messages for the attending vet or vet tech.
  • Processed bills & payments daily for clients
  • Maintained records for the clinic on each animal that was seen & then filed the information for future reference

Education

BS - Animal Science, Gen Business

NWMSU
12.2015

Dipoloma -

Hamburg High School
05.2001

Skills

  • Client communication
  • Customer relationship management
  • Patient care
  • Appointment scheduling
  • Animal handling
  • Animal Behavior Understanding
  • Customer service skills

Affiliations

  • Long time pet owner with a variety of animals under my care
  • Member of the First Baptist Church where I also lead the worship team
  • Assist my neighbor in training/desensitizing her foals and young Morgan horses
  • Single mom of 2 kids who enjoys assisting with my daughter's 4H club and fostering love for animals in my son as well.

Timeline

Teller 1

Bank Iowa
03.2024 - Current

Cashier/grocery clerk

Fareway
03.2024 - 06.2025

Child Care Provider

Turnbull Childcare Center
05.2023 - 02.2024

Teller

Great Western Bank
09.2016 - 03.2022

Vet Assistant/Receptionist

Animal Hospital
02.2010 - 08.2015

BS - Animal Science, Gen Business

NWMSU

Dipoloma -

Hamburg High School

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