Sofia Billingsly
Rogue Credit Union
Ashland
6
years of professional experience
Teller 1 with one year of experience supporting members, resolving transaction concerns, and providing friendly and accurate service. I have developed a strong interest in card services through regularly helping members with card issues, fraud concerns, and replacement cards, and recently shadowed the Cards department to learn more about the role. I am a quick learner who enjoys problem-solving, working with people, and taking on new challenges, and I am excited to continue growing within Rogue Credit Union.
Work History
Teller 1
1 Year 1 Month- Provide friendly, professional service to members by identifying their needs and resolving account and transaction-related questions accurately and efficiently.
- Assist members with debit card issues, replacement cards, declined transactions, fraudulent activity, and other card-related concerns, escalating issues when additional support is needed.
- Handle a high volume of financial transactions with strong attention to detail while maintaining accuracy, confidentiality, and compliance with credit union policies and procedures.
- Educate members on account and card services, helping them understand their options and feel confident in managing their finances.
- Build positive member relationships through patience, active listening, and a genuine desire to make each interaction a positive experience.
- Collaborate with teammates and other departments to resolve member concerns and ensure requests are completed accurately.
Afterschool Care Site Counselor
1 Year 1 Month- Supervised daily check in and check out procedures.
- Communicated effectively with parents and guardians.
- Monitored and enforced program rules.
- Prepared and facilitated crafts.
- Provided attentive supervision at all times.
Preschool Aide 2
8 Months- Supported lead teacher with daily classroom routines, activities, and child supervision.
- Guided small groups through enrichment activities and early learning exercises.
- Maintained a safe and nurturing environment for preschoolers, fostering their growth and wellbeing.
Lifeguard
10 Months- Monitored pool areas to enforce safety rules and prevent hazardous behaviors.
- Responded quickly to aquatic emergencies using certified rescue techniques and CPR procedures.
- Enforced facility policies professionally while maintaining positive, service-oriented member interactions.
Swim Instructor
1 Year 1 Month- Instructed swim lessons using YMCA curriculum and age-appropriate skill progressions.
- Communicated progress, concerns, and practice tips to parents and caregivers.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
Crew Member
11 Months- Trained new crew members on drive-thru, register, and kitchen procedures.
- Maintained food safety standards while preparing sandwiches, fries, and beverages.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma
Skills
Fraud Awareness & Discretion
Attention to Detail & Accuracy
Professional communication
Member Service & Relationship Building
Active Listening
Conflict Resolution & Problem Solving
Professional & Tactful Communication
Time Management & Productivity
Timeline
Teller 1
Rogue Credit Union
09.2025 - CurrentRead More
Preschool Aide 2
Ashland Family YMCA
10.2024 - 06.2025Read More
Afterschool Care Site Counselor
Ashland Family YMCA
08.2024 - 09.2025Read More
Lifeguard
Ashland Family YMCA
11.2022 - 09.2023Read More
Swim Instructor
Ashland Family YMCA
08.2022 - 09.2023Read More
Crew Member
Wendy's
12.2020 - 11.2021Read More
Ashland High School
High School Diploma
Read More