Summary
Overview
Work History
Education
Timeline
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Leslie Kelly

215 Memorial Avenue, Cumberland,MD

Summary

I am seeking a long-term position with a company where I can develop, grow, and use my people skills to add to a successful business. I look forward to working with others that value the importance of client satisfaction and that have a strong work ethic.

Overview

28
28
years of professional experience

Work History

Teller 1

Standard Bank, Dollar Bank
10.2022 - 05.2024
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained friendly and professional customer interactions.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Staff Accountant

Regina Hamm CPA
06.2014 - 05.2021
  • Provided various services to both business and individual clients including…handle client questions via phone or email; correspond to government agencies on behalf of clients; provide payroll services adhering to all laws regarding overtime, paid time off, health insurance, new hire reporting, etc.; file all quarterly reports and submit payroll taxes for business clients using government sites such as EFTPS, b-file, Workforce WV, BEACON; conduct workman’s comp audits; prepare state and federal income taxes while practicing due diligence to prevent fraud; use various office technologies, including QuickBooks, Microsoft, Outlook, TaxWise, fax, copier, interoffice phone system, 10 key adding machine, scanners
  • Registered & Licensed tax preparer with the State of Maryland and IRS

Training General Manager

Applebee’s Neighborhood Grill & Bar
08.1996 - 06.2014
  • Managed teams of 3-5 salaried managers; trained and developed 30+ new hourly managers into salaried management positions; hired, developed and maintained hourly staff of 50-75 employees; conducted hundreds of new hire orientations complying with all legal requirements; administered human resource support at store level; coached, counseled, and disciplined employees when job performance fell short; ensured outstanding guest satisfaction through training and interpreting guest feedback results; ensured financial success by adhering to company budget; used POS systems, handled money, receipts, deposits, safe reconciliations
  • Achieved highest opening week sales in the USA in 2005; Awarded for profit over $750,000 from 2006-2009 and over $1 million from 2010-2014; Attended Leadership Institute at KS headquarters; Named Regional Marketing Manager reporting to CEO, 2011-2014; Named General Manager of the year in 2008

Education

Bachelor of Arts - Political Science

St. Mary’s College of Maryland
05-1995

Timeline

Teller 1

Standard Bank, Dollar Bank
10.2022 - 05.2024

Staff Accountant

Regina Hamm CPA
06.2014 - 05.2021

Training General Manager

Applebee’s Neighborhood Grill & Bar
08.1996 - 06.2014

Bachelor of Arts - Political Science

St. Mary’s College of Maryland

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Leslie Kelly