Megan Welton

Support daily retail operations while leading employee training initiatives, local marketing efforts, and in-store event coordination for a multi-department hardware store serving a regional community. Focus on strengthening operational consistency, team confidence, and customer experience across departments.
• Develop and implement training processes for new hires and existing staff, supporting product knowledge and service standards
• Assist store leadership in maintaining operational workflow and cross-department coordination
• Plan and execute localized marketing and advertising initiatives, including social media campaigns and in-store promotions
• Coordinate community events and seasonal activities designed to increase customer engagement and store traffic
• Provide cross-department customer support across paint, tools, plumbing, lawn & garden, and hardware departments
• Help maintain service standards by assisting with customer issue resolution and sales floor support

Oversaw freight and receiving operations for a high-volume retail hardware store, coordinating inventory flow from delivery through sales floor readiness. Managed unloading schedules, verified purchase orders and vendor deliveries, and ensured accurate receiving processes to support merchandising and customer demand.
• Coordinated and supervised unloading and processing of Ace Hardware freight trucks and vendor shipments
• Received and verified purchase orders and drop-ship deliveries to maintain inventory accuracy

• Managed freight claims and processed defective merchandise, coordinating with vendors to secure credits and resolve shipment discrepancies.
• Supported high-volume seasonal inventory flow during peak sales periods
• Operated forklift and maintained safe, organized receiving and yard areas
• Collaborated with purchasing and merchandising teams to ensure product availability and timely floor replenishment
• Helped maintain operational efficiency by preparing incoming inventory for rapid sales floor transition

Managed merchandising execution and promotional setup across multiple departments, supporting sales performance through effective product presentation, advertising implementation, and inventory coordination.
• Executed aisle resets using planograms while adapting layouts to real-time inventory conditions and space constraints
• Led seasonal changeovers and promotional floor transitions to align with advertising cycles
• Set and maintained weekly sales advertisements, signage, and in-store promotional displays
• Built custom in-store promotions and pricing setups within store systems
• Monitored and managed markdowns and clearance inventory to improve product turnover
• Coordinated closely with store purchasing to ensure promotional items were stocked and sales-ready
• Maintained organized, customer-friendly merchandising standards across departments

Delivered customer service and cashier support, assisting customers with purchases and maintaining accurate point-of-sale transactions.