Megan Westcott
LaFayette,GA
Summary
Productive professional committed to delivering high-quality results with little supervision. Communicative professional offering clerical abilities paired with enthusiastic personality. Efficient with several years of experience answering high-volume calls and in-person inquiries.
Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Strengths include strong organizational abilities, proven communication skills, and adaptability in a fast-paced environment. Contributed to improving office efficiency and streamlining processes in previous roles.
Overview
20
20
years of professional experience
Work History
Daycare Teacher
Lookout Mountain Presbyterian Church
Lookout Mountain, TN
08.2021 - 05.2023
- Supervised circle time, free play, outside play and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Taught children foundational skills in colors, shapes and letters.
- Read aloud and played alphabet games to encourage early literacy.
- Organized and led activities to promote physical, mental and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Paraprofessional
Walker County Schools
Rock Spring, Georgia
08.2023 - 12.2024
- Developed creative learning activities that engage all types of learners.
- Collaborated with special education staff to develop Individualized Education Plans.
- Ensured that all safety regulations were followed in the classroom environment.
- Monitored student progress and provided feedback to teachers and parents.
- Attended professional development workshops related to job responsibilities.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Created and maintained positive relationships with students, parents, and colleagues.
- Helped implement behavior management strategies for individual students
- Provided guidance to students in the classroom setting.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
- Planned and led activities to develop students' physical, emotional and social growth.
- Applied positive reinforcement to redirect negative behaviors.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Supervised students during non-instructional times, including lunch and recess.
- Supported classroom teacher with daily instruction and management of student activities.
- Contributed to a safe and inclusive learning environment for all students.
- Assisted students with special needs in completing tasks and understanding material.
Customer Sales Representative
Athleta
Chattanooga, TN
01.2019 - 01.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Built and deepened relationships with account representatives to support long-term company objectives.
- Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches.
- Forecasted product requirements and organized merchandise to meet expected location demands.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Operated register, handled cash and processed credit card transactions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Lead Sales Associate
Gap, Inc.
Chattanooga , TN
10.2005 - 01.2019
- Processed payments and returned receipts, cash, coin and cards to customers.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Checked store shelves and restocked products from inventory in back room.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Cross-trained on different positions to best support team during peak periods.
- Provided leadership and direction to motivate department associates.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Assisted staff with selling process to meet and exceed individual and company sales goals.
- Familiarized self with new products and services to engage with customers about features and benefits.
- Created eye-catching merchandise displays to entice customers into store.
- Minimized shortages by adopting proper loss prevention procedures.
- Built repeat customer base by driving excellent loyalty program and data capture.
Medical Records Specialist
Unum
Chattanooga , TN
02.2005 - 08.2010
- Verified record copies before handing each over to check for and remove unnecessary details.
- Provided respectful assistance to staff members and insurance company representatives.
- Pulled patient records and transferred information to appropriate parties.
- Maintained electronic medical records for all clients
- Learned and extensively used Navilink
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Managed release of information requests and identified requestors as patient, relation or provider.
Education
Some College (No Degree) - Sociology
Covenant College
Lookout Mountain, GASkills
- Time Management
- Interpersonal Communication
- Attention to Detail
- Problem-Solving
- Verbal and Written Communication
- Telephone Etiquette
- Positive Interactions
- Approachable
- Active listener
- Account Management
- Parent communication
- Instructional support
- Positive reinforcement
- Educational assistance
- Friendly and outgoing
- Documentation
Timeline
Paraprofessional
Walker County Schools
08.2023 - 12.2024
Daycare Teacher
Lookout Mountain Presbyterian Church
08.2021 - 05.2023
Customer Sales Representative
Athleta
01.2019 - 01.2021
Lead Sales Associate
Gap, Inc.
10.2005 - 01.2019
Medical Records Specialist
Unum
02.2005 - 08.2010
Some College (No Degree) - Sociology
Covenant College