Microsoft
Megan Wilke
Fairfield,OH
Summary
Focused client services specialist with strong understanding of billing operations. Offering five years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike.
Striving to excel in a stable career environment, amplifying my skills as a self-starter utilizing my problem solving skills in high volume, fast paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Services Specialist - Billing
Adecco
12.2021 - Current
- Manage accounts receivable processes for over 60 clients
- Apply high volume payments for clients
- Communicate and resolve customer inquiries
- Supplier portals in Sales Force, Oracle and others
- Fluent in Excel, invoice verifications prior to send outs
- Issue invoices and credit memos through client portals
- Implement new client accounts for electronic processing
- Stellar analytical, organizational. problem-solving and decision-making skills
- Experience working in high-growth or start-up environment
Talent Pool Specialist
Adecco Staffing
08.2021 - 12.2021
- Shortlisted beyond KPI of 210 candidates daily
- Performed complex searches in ATS to identify the best candidates to suit client needs
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Cash Applications Specialist
Ensemble Health Partners
12.2019 - 08.2021
- Post electronic checks to patients accounts.
- Voided/refunded electronic checks to patients accounts when necessary.
- Reconciled daily cash receipts against bank deposits, maintaining accuracy of financial records and facilitating prompt identification of discrepancies.
Chiropractor Assistant/recruiter
West Chiropractic & Rehabilitation
01.2019 - 12.2019
- Opened new accounts and documented personal, demographic and payment information in system.
- Set up appointments with interested customers according to schedule availability.
- Answered inbound telephone calls from interested customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Performed variety of therapies on patients, including electric muscle stimulation, massage and mechanical traction.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Emergency Room Technician
Mercy West Hospital
06.2015 - 01.2019
- Assisted with resuscitation, CPR and emergency airway procedures.
- Collected basic samples such as blood, urine and stool, labeling specimens properly and transferring to laboratory for testing.
- Assisted doctors with examinations of patients by taking vital signs, including blood pressure, height, weight and drawing blood.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Applied orthopedic devices like traction and OCL splints.
Education
Diploma -
Hamilton High School
Hamilton, OH05-2015
Nursing
Sinclair Community College
Dayton, OH05-2017
Surgical Technology
Cincinnati State Technical And Community College
Cincinnati, OH05-2018
Medical Coding
Ohana Coding
Remote 06-2021
Skills
- Basic math skills
- Payment collection
- Customer assistance
- Responsible
- Clerical
- Detail-oriented
- Organization and Time management
- Interpersonal Communication
Software
EPIC
Certification
CPC
Timeline
Client Services Specialist - Billing
Adecco
12.2021 - Current
Talent Pool Specialist
Adecco Staffing
08.2021 - 12.2021
Cash Applications Specialist
Ensemble Health Partners
12.2019 - 08.2021
Chiropractor Assistant/recruiter
West Chiropractic & Rehabilitation
01.2019 - 12.2019
Emergency Room Technician
Mercy West Hospital
06.2015 - 01.2019
Diploma -
Hamilton High School
Nursing
Sinclair Community College
Surgical Technology
Cincinnati State Technical And Community College
Medical Coding
Ohana Coding