Megan Williams
Cherry Hill,New Jersey
Summary
Hardworking individual with strengths in customer service and money management. Friendly, knowledgeable and a team player. Flexible and approachable, with strong organizational and time management skills.
Overview
8
8
years of professional experience
Work History
Sales Associate
CosmoProf
Marlton, NJ
08.2023 - Current
- Collect payments and provide accurate change.
- Complete daily tasks to keep areas clean and neat for maximum productivity.
- Help customers find specific products, answer questions and offer product advice.
- Arrange merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assist teammates with sales processing tasks to meet daily sales goals.
- Maintain daily logs.
- Answer phones and provide accurate and friendly answers to customer inquiries.
- Trusted keyholder.
- Perform opening and closing procedures as required and requested.
Delivery Driver
Amazon
Burlington, NJ
04.2023 - 11.2023
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Achieved consistently high customer scores due to exceptional service.
- Managed records by tracking mileage, maintanence and expenses with AmazonFlex App software.
- Maintained accurate records of goods delivered.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Customer Service Representative
TD Bank
Marlton, New Jersey
12.2017 - 01.2019
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Updated and maintained database with accurate customer information and timely data entry
- Provided account information to customers and explained bill service policies and customer rights
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Originate loan applications, prepare documents and conducts loan closings
- Participates in store opening and closing procedures
- Maintained inventory and store visual presentation to meet customer needs
- Provided product information and resolved concerns to assist customers
- Processed checkout as well as fulfill special and online orders
- Handled cash, check and credit transactions in a friendly and timely manner
- Assisted in helping guests select food and beverages by presenting menu options and answering food preparation questions
- Performed basic cleaning tasks such as sidework and bussing tables
- Delivered guest orders in a friendly and timely manner
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Delivered customer checks and securely processed credit card or cash payments.
Cashier
WineWorks
Marlton, New Jersey
01.2017 - 01.2018
- Processed checkout as well as fulfill special and online orders
- Handled cash, check and credit transactions in a friendly and timely manner
- Assisted in helping guests select food and beverages by presenting menu options and answering food preparation questions
- Performed basic cleaning tasks such as sidework and bussing tables
- Delivered guest orders in a friendly and timely manner
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Delivered customer checks and securely processed credit card or cash payments.
Server
Red Robin
Cherry Hill, New Jersey
11.2015 - 01.2017
- Assisted in helping guests select food and beverages by presenting menu options and answering food preparation questions
- Performed basic cleaning tasks such as sidework and bussing tables
- Delivered guest orders in a friendly and timely manner
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Delivered customer checks and securely processed credit card or cash payments.
Education
High School Diploma -
Cherry Hill West
06.2014
Skills
- Trained in customer service for 6 years
- Strong interpersonal skills
- Goal oriented
- Ability to learn quickly
- Experienced in money management
- Organizational skills
- Initiative and problem solving skills
- Computer literate and trainable
- Cold-Calling
- Teamwork and Collaboration
Timeline
Sales Associate
CosmoProf
08.2023 - Current
Delivery Driver
Amazon
04.2023 - 11.2023
Customer Service Representative
TD Bank
12.2017 - 01.2019
Cashier
WineWorks
01.2017 - 01.2018
Server
Red Robin
11.2015 - 01.2017
High School Diploma -
Cherry Hill West