Megan Williams
Lakewood,WA
Summary
Dedicated and results-driven professional with over four years of experience in hospitality, customer service, and sales support. Proven track record of enhancing guest satisfaction, maintaining high standards of cleanliness, and supporting sales operations. Strong organizational skills, attention to detail, and a commitment to excellence in all tasks. Seeking to leverage my expertise in a role that offers growth opportunities and challenges.
Overview
11
11
years of professional experience
Work History
Housekeeper/Laundry
Courtyard by Marriott
Albuquerque, NM
08.2023 - 04.2024
- Enhanced guest satisfaction by maintaining a 95% cleanliness score on guest surveys through meticulous room cleaning and attention to detail
- Increased operational efficiency by optimizing laundry processes, reducing turnaround time by 20%
- Improved team productivity by reorganizing linen stocking systems, ensuring easy access and reducing time spent searching for supplies.
Guest Service Representative & Bistro Attendant
Courtyard by Marriott
Federal Way, WA
10.2021 - 08.2022
- Boosted guest satisfaction scores by consistently providing exceptional service, resulting in a 15% increase in positive guest feedback
- Contributed to revenue growth by upselling bistro items, leading to a 10% increase in daily sales
- Streamlined bistro operations by developing a more efficient opening and closing routine, reducing downtime by 25%.
Room Attendant
Fairfield Inn and Suites
Dupont, WA
03.2017 - 09.2019
- Maintained a 98% guest satisfaction rating by ensuring rooms were consistently clean, well-stocked, and ready on time
- Reduced costs by identifying and reporting maintenance issues early, leading to a 15% reduction in repair expenses
- Improved guest loyalty by quickly responding to and resolving guest requests, contributing to repeat business.
Lobby/Cashier
Five Guys Burgers and Fries
Lakewood, WA
06.2014 - 11.2014
- Increased customer retention by providing friendly and efficient service, contributing to a 20% increase in repeat customers
- Optimized inventory management by accurately tracking and restocking condiments and beverages, reducing waste by 10%
- Enhanced dining experience by maintaining a clean and welcoming environment, resulting in positive customer reviews.
Sales Support
White House Black Market
06.2013 - 10.2013
- Improved sales floor efficiency by effectively organizing and stocking merchandise, leading to a 15% increase in product availability
- Contributed to store profitability by reducing backroom clutter and improving stock management, resulting in a 10% decrease in lost inventory
- Enhanced customer experience by ensuring that the sales floor was always well-stocked and visually appealing, supporting overall sales growth.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix (Online)
Phoenix, AZ07.2024
High School Diploma -
Pierce College
Steilacoom, WA06.2016
Skills
- Customer Service Excellence
- Housekeeping & Laundry Management
- Inventory & Stock Control
- Public Area Maintenance
- Time Management & Organization
- Guest Satisfaction & Problem Solving
- Health and safety compliance
- Teamwork
- Exceptional communicator
- Quality Assurance Controls
- Customer-Oriented
- Hardworking
Timeline
Housekeeper/Laundry
Courtyard by Marriott
08.2023 - 04.2024
Guest Service Representative & Bistro Attendant
Courtyard by Marriott
10.2021 - 08.2022
Room Attendant
Fairfield Inn and Suites
03.2017 - 09.2019
Lobby/Cashier
Five Guys Burgers and Fries
06.2014 - 11.2014
Sales Support
White House Black Market
06.2013 - 10.2013
Bachelor of Science - Healthcare Administration
University of Phoenix (Online)
High School Diploma -
Pierce College