Megan Williams
Keystone,IN
Summary
Professional in healthcare support, equipped to enhance patient experiences and streamline service processes. Proven ability to manage inquiries, resolve concerns, and provide reliable support in fast-paced environment. Strong collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, problem-solving, and using healthcare software systems. Known for reliability, empathy, and effective teamwork.
Overview
13
13
years of professional experience
Work History
Special Education Aide
Southern Wells Elementary School
02.2022 - Current
- Helping children achieve goals
- Progress monitoring
- Helping main teacher with goals, behavior and struggles of the children
Cashier/Customer Service/Sales Associate
Kohl's
09.2019 - 01.2022
- Completed customer payments through various payment options.
- Monitored and maintained precise drawer counts during shifts.
- Acknowledged customers as they arrived.
- Handled resolution of complex issues related to billing and customer interactions.
- Increased awareness of Kohls Charge Card benefits.
- Handled inbound store calls effectively with immediate response time.
- Addressed and resolved client concerns via call support.
Supervisor/Team Leader
Taco Bell
03.2013 - 02.2016
- Took in applications and did interviews
- Worked on pay roll for 30 employees
- Made the schedule for employees
- Worked line or front counter when short
- Put in truck orders every Friday
- Helped customers with any issues they may have
- Cash handling, such as counting safe, counting down drawers and doing safe drops
CNA - Certified Nursing Assistant
Miller's Merry Manor
06.2012 - 03.2013
- Preserved patient dignity while carrying out duties such as bed pan changes, diapering, empty drainage bags and bathing
- Spoke with family members when they visited
- Helped residents with daily life tasks such as eating, using the restroom, playing bored games and showering
Education
High school or equivalent -
Southern Wells Jr-Sr High School
Poneto, IN05.2012
Skills
- Customer service
- Special Needs
- Behavior Management
- Time Management
- Phone etiquette
- Call center
- Problem-solving skills
- Data entry
- Customer support
- Verbal and written communication
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Customer focus & orientation, Proficient, 10/21, Responding to customer situations with sensitivity
Timeline
Special Education Aide
Southern Wells Elementary School
02.2022 - Current
Cashier/Customer Service/Sales Associate
Kohl's
09.2019 - 01.2022
Supervisor/Team Leader
Taco Bell
03.2013 - 02.2016
CNA - Certified Nursing Assistant
Miller's Merry Manor
06.2012 - 03.2013
High school or equivalent -
Southern Wells Jr-Sr High School
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