Megan Wilson
Duncanville,TX
Summary
Well-grounded Senior Store Manager with background leading retail location daily operations. Focused when responding to problems, mentoring staff and identifying areas needing improvement. Dedicated to coaching and retaining talented employees through training and task delegation. Excellent motivator with upbeat attitude and history boosting employee and customer retention.
Overview
21
21
years of professional experience
Work History
Senior Store Manager
Mattress Firm
10.2021 - Current
- Maintained quality through training and coaching during daily activities.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Area Manager
Mattress Firm
10.2016 - 09.2021
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Built positive and productive relationships with store and field leadership.
- Modeled best practices for sales and customer service.
Store Manager
Mattress Firm
08.2014 - 09.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
MOD Training Manager
Mattress Firm
03.2015 - 08.2016
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Implemented new learning strategies depending upon employees' skill levels.
- Directed field training to enhance participants' skills.
- Researched and obtained relevant course materials to achieve training objectives.
Director of Education
Sylvan Learning Center
09.2013 - 12.2013
- Oversaw development and implementation of quality educational programs.
- Observed teachers and students in classrooms to gather data and improve instruction.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Designed or used assessments to monitor student learning outcomes.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
Area Manager
Rosetta Stone
07.2006 - 04.2013
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Drove revenues and team morale by developing and deploying sales contests.
- Supervised 7 locations to enforce high-quality standards of operation.
- Modeled best practices for sales and customer service.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Hired, mentored, trained and motivated sales professionals to maximize sales and meet and target metrics.
- Created and led targeted training programs to educate staff on product benefits and presentation and selling techniques.
High School Spanish Teacher
Keller ISD
07.2002 - 06.2005
- Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
- Completed performance reviews and remained up-to-date on required certifications and continuing education credits.
- Monitored student progress and provided feedback to both students and parents.
- Developed and implemented variety of instructional strategies to meet diverse needs of students.
- Established and maintained professional relationships with students, staff, parents and community members.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Promoted culture of inclusion, respect and collaboration in classroom.
Education
Bachelor of Arts - Secondary Education & Bilingual Education
University of Arizona
Tucson, AZ05.2002
Skills
- Process Improvement
- Hiring and Onboarding
- Manage Operations
- Guest Relations
- Customer Loyalty
- Process Knowledge
- Staff Management
- Training and Development
- Retail Store Management
- Inventory Tracking and Management
- Improve Performance
Accomplishments
Dec 2018 - Received Service, Integrity and Passion Award (Mattress Firm)
Apr 2023 - Received True North Award (Mattress Firm)
Languages
English
Native or Bilingual
Spanish
Full Professional
Portuguese
Limited Working
German
Elementary
Timeline
Senior Store Manager
Mattress Firm
10.2021 - Current
Area Manager
Mattress Firm
10.2016 - 09.2021
MOD Training Manager
Mattress Firm
03.2015 - 08.2016
Store Manager
Mattress Firm
08.2014 - 09.2016
Director of Education
Sylvan Learning Center
09.2013 - 12.2013
Area Manager
Rosetta Stone
07.2006 - 04.2013
High School Spanish Teacher
Keller ISD
07.2002 - 06.2005
Bachelor of Arts - Secondary Education & Bilingual Education
University of Arizona
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