Megan Wilson
Randlett,OK
Summary
Compassionate and adaptable professional with a background in high-volume customer service. Skilled at implementing support strategies, fostering positive behavioral environments, and working collaboratively with team members to enhance learning and engagement. Organized, patient, with a proven ability to communicate effectively, manage, and adapt to changing needs.
Overview
2027
2027
years of professional experience
Work History
Paraprofessional
Tri-County Cooperative
Walters, OK
08.2018 - Current
- Implemented individualized education plans to support diverse learning needs of students.
- Collaborated with teachers to reinforce classroom instruction and enhance student engagement.
- Assisted in managing behavioral challenges, promoting positive student interactions and conflict resolution.
- Developed educational materials and resources to facilitate effective learning experiences.
Teller
Arvest
Walters, OK
06.2017 - 05.2018
- Processed customer transactions efficiently, maintaining accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction.
- Trained new tellers on operational procedures and compliance standards, fostering a collaborative environment.
- Monitored daily cash flow, identifying discrepancies and implementing corrective measures promptly.
Substitute Rural Route Carrier
United States Postal Service, USPS
Randlett, OK
05.2015 - 06.2017
- Delivered mail efficiently across designated rural routes, ensuring timely service to customers.
- Maintained accurate records of deliveries and pickups to support operational efficiency.
- Managed vehicle logistics and performed routine maintenance checks for safe transportation.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Pharmacy Technician
Lyons Drug and Gift
Walters, OK
05.2008 - 06.2010
- Administered medication to patients, ensuring accuracy and adherence to safety protocols.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Assisted pharmacists in preparing prescriptions and verifying dosage information.
- Educated customers on over-the-counter medications and health products effectively.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with inquiries and product selections to enhance satisfaction.
- Trained new cashiers on register operations and customer service protocols.
Education
High School Diploma -
Big Pasture High School
Randlett, OK05.2002
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Exceptional customer service
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Package handling
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Patience and empathy
- Cash handling
- Reliability and punctuality
Timeline
Paraprofessional
Tri-County Cooperative
08.2018 - Current
Teller
Arvest
06.2017 - 05.2018
Substitute Rural Route Carrier
United States Postal Service, USPS
05.2015 - 06.2017
Pharmacy Technician
Lyons Drug and Gift
05.2008 - 06.2010
High School Diploma -
Big Pasture High School