Megan Wise
Winter Haven,FL
Summary
Dedicated customer service associate with a proven track record in problem resolution and empathetic communication, ensuring exceptional support and client satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Wawa
Winter Haven, FL
10.2019 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Managed cash register operations, ensuring accurate transaction processing and balancing.
- Collaborated with team members to maintain inventory levels and restock products efficiently.
- Mentored junior associates, fostering a culture of teamwork and high performance.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
Front Desk Receptionist
Right Path Pain And Spine Center
Haines City, FL
12.2021 - 05.2022
- Managed patient check-in and check-out processes to ensure smooth workflow.
- Assisted patients with scheduling appointments, enhancing overall satisfaction.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated communication between patients and medical staff for efficient service delivery.
- Monitored inventory of office supplies, ensuring readiness for daily operations.
- Addressed patient inquiries and concerns promptly, fostering a welcoming environment.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared and processed patient referrals and transfer requests.
Technical Support Representative
Kelly Services
05.2020 - 12.2021
- Maintained detailed documentation of support interactions to improve knowledge base accuracy and accessibility.
- Managed high levels of call flow and responded to technical support needs.
- Achieved high levels of customer satisfaction through empathetic listening and timely follow-ups on escalated cases.
- Expedited issue resolution for clients through effective troubleshooting and problem-solving skills.
- Reduced call handling time by developing a comprehensive database of common troubleshooting steps.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
Education
High School Diploma -
New Beginnings High School
06-2015
Skills
- Customer support
- Problem resolution
- Teamwork and collaboration
- Work prioritization
- Data entry
Timeline
Front Desk Receptionist
Right Path Pain And Spine Center
12.2021 - 05.2022
Technical Support Representative
Kelly Services
05.2020 - 12.2021
Customer Service Associate
Wawa
10.2019 - Current
High School Diploma -
New Beginnings High School