Megan Yaros
Davenport,FL
Summary
Versatile and results-driven professional with a robust background at Snapsheet, Inc., excelling in roles from Claims Resolution Specialist to Technical Lead. Demonstrated expertise in process optimization and customer relations, enhancing operational efficiency and client satisfaction. Proficient in Microsoft Suite, showcasing a blend of strong communication skills and detail orientation. Achieved significant improvements in employee performance and customer service metrics.
Overview
13
13
years of professional experience
Work History
Claims Resolution/Advocacy Specialist
Snapsheet, Inc.
Chicago, IL
12.2017 - Current
- Emphasized adjuster-based assistance to guarantee a professional claims experience.
- Assigned high-level requests and unique projects catering to clients.
- Coordinated efforts to ensure successful implementation of program pilots for clients.
- Delivered premium white-glove support to clients and customers.
- Managed multiple duties simultaneously during routine workflows.
- Coordinated communication tasks (phone/email/chat) for optimal efficiency.
Technical Lead
Snapsheet, Inc.
Chicago, IL
06.2017 - 12.2017
- Delivered one-on-one support and mentoring to enhance employee performance.
- Performed daily evaluations of file performance, recommending improvements for operational practices.
- Monitored employee queues to ensure optimal workload distribution.
- Boosted department morale and motivation.
- Monitored files and resolved issues efficiently.
- Facilitated de-escalation of customer concerns.
Customer Success Specialist
Snapsheet, Inc.
Chicago, IL
04.2016 - 06.2017
- Cultivated satisfactory interactions for enhanced customer satisfaction.
- Recorded details of call interactions accurately.
- Ensured timely file completion through effective interdepartmental troubleshooting.
- Surpassed set benchmarks for monthly and quarterly objectives.
- Applied critical thinking to identify potential optimizations in customer service workflows.
- Exhibited strong written and verbal communication in client dealings.
- Executed full-cycle claim procedures efficiently.
- Helped design and format training materials for escalated calls.
Administrative/ Accounting Assistant
Pearlmark Real Estate
Chicago, IL
06.2012 - 04.2016
- Facilitated administrative operations for a group of 12 professionals occupying middle and senior roles.
- Facilitated seamless arrangements for business trips, corporate meetings, and events.
- Developed and balanced expense reports alongside credit card statements.
- Scheduled and organized executive calendars.
- Performed research activities to complete gaps in project data.
- Ensured precision and consistency in formatting board materials.
- Assembled comprehensive reports on property metrics.
- Managed initial communications with investors, vendors and corporate stakeholders.
- Entered data for accounts receivable, bank reconciliations, and cash logs.
- Executing general administrative duties like organizing copies, scans, faxes, and files.
- Organized and dispatched critical tax documents accurately.
- Drafted detailed procedural manuals to standardize accounting workflows.
Education
Bachelor of Arts - Elementary Education With Licensure in Special Needs: Mild Intervention
Purdue University Calumet
Hammond, IN01.2011
Skills
- Self-Motivated Professional
- Proficient Communication Skills
- Detail-oriented
- Process optimization
- Customer relations
- Strong Client Service Skills
- Role Flexibility
- Proficient in Microsoft Suite
- Proficient in Mac Platform based office suites
- Quality assurance
Affiliations
Crafting, Live Performance (Vocalist), Theme parks, Horrot Movies
Timeline
Claims Resolution/Advocacy Specialist
Snapsheet, Inc.
12.2017 - Current
Technical Lead
Snapsheet, Inc.
06.2017 - 12.2017
Customer Success Specialist
Snapsheet, Inc.
04.2016 - 06.2017
Administrative/ Accounting Assistant
Pearlmark Real Estate
06.2012 - 04.2016
Bachelor of Arts - Elementary Education With Licensure in Special Needs: Mild Intervention
Purdue University Calumet
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