Summary
Overview
Work History
Education
Skills
Timeline
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Megan Yoder

Columbus,OH

Summary

  • Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure Customer service position. Ready to help team achieve company goals.
  • Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

21
21
years of professional experience

Work History

Stay At Home Mom

Self-employed
05.2008 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Call Center Personal Banker

Huntington National Bank
04.2006 - 05.2008
  • Enhanced customer satisfaction by effectively addressing and resolving banking inquiries.
  • Safeguarded sensitive customer information through adherence to strict confidentiality protocols and data security measures.
  • Provided exceptional service by promptly answering inbound calls and maintaining professional communication throughout interactions.
  • Participated in ongoing training sessions to stay current on industry trends, regulatory changes, and new product offerings.
  • Contributed to positive workplace culture by actively participating in team meetings, sharing best practices, and supporting colleagues as needed.
  • Boosted sales of bank products and services by providing personalized recommendations to customers.
  • Continuously sought feedback from supervisors and peers to identify areas for growth and improvement in both individual and team performance.
  • Maintained accurate records of all customer interactions through diligent documentation within CRM systems.

Telephone Banker

Huntington National Bank
03.2005 - 04.2006
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
  • Assisted customers in navigating online banking platforms, resulting in higher adoption rates.
  • Maintained high-quality service standards, consistently meeting or exceeding performance metrics.

Customer Care Representative

Cheryl's Cookies
02.2004 - 04.2005
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.

Education

No Degree - English

Columbus State Community College

High School Diploma -

Northridge High School
Johnstown
06-2004

Skills

  • Time management: Managing appointments, errands, chores, and meal preparation
  • Communication: Explaining complex concepts to children can help you get creative
  • Organization: Keeping your life organized in multiple areas
  • Problem-solving: Solving problems you didn't think you'd ever face
  • Financial management: Balancing budgets
  • Change management: Adapting to new situations
  • Dependable and Responsible

Timeline

Stay At Home Mom

Self-employed
05.2008 - Current

Call Center Personal Banker

Huntington National Bank
04.2006 - 05.2008

Telephone Banker

Huntington National Bank
03.2005 - 04.2006

Customer Care Representative

Cheryl's Cookies
02.2004 - 04.2005

No Degree - English

Columbus State Community College

High School Diploma -

Northridge High School

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Megan Yoder