Megan Young
Iowa City,Iowa
Summary
Highly motivated barista and server with a strong work ethic and excellent customer service skills. Experienced in preparing a variety of coffee drinks, other food items, taking orders, and serving others. Possesses strong communication skills, enabling the ability to easily interact with customers.
Overview
4
4
years of professional experience
Work History
Server
Sam’s Pizza
08.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Leader
Dunkin Donuts
10.2022 - 08.2024
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Cross-trained in multiple positions within the store as needed
- Handled customer complaints in a professional and courteous manner
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints
- Placed orders into POS systems and handled cash and credit transactions
- Maintained an efficient workflow by restocking supplies as needed throughout the day
- Presented and explained drink menu, answering questions to educate customers
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
- Prepared teas, hot chocolate, and other non-coffee drinks for customers
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Memorized or referenced readily accessible information to relay to customers
- Sold and served baked goods and miscellaneous food items, increasing company revenue
- Answered customer phone calls and appropriately addressed questions and complaints
- Adhered to all health codes while preparing specialty beverages according to company specifications.
Barista
Bread Garden Market
11.2023 - 05.2024
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Stocked customer service stations with paper products or beverage preparation items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served hot or cold beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
SHIFT LEAD
Orange Leaf
05.2021 - 11.2022
- Managed store closing and opening procedures to ensure safety and security
- Trained new hires on the proper use of equipment, job duties, and safety regulations
- Assisted customers with inquiries, orders, and complaints in a timely manner
- Held team members accountable during shift by effectively coaching to improve performance
- Provided excellent customer service through friendly interactions with guests
- Excelled at multitasking, ensuring all orders were taken accurately and delivered promptly
- Worked cooperatively with other staff members to ensure smooth operations throughout the day
- Maintained a clean work environment throughout shift, wiping down counters and restocking supplies as necessary
- Trained in safe food handling practices, following health codes and regulations
- Demonstrated knowledge of menu items, offering suggestions when requested by customers
- Communicated with co-workers and management to properly serve guests
- Provided ice cream samples to guests to assist in flavor selection
- Prepared and sold milkshakes and sundaes according to customer requests
- Built sundaes and other creations by offering a selection of ice creams, syrups, and toppings
- Ensured that all customers received their orders correctly before they left the premises
- Notified supervisor of inventory shortage or needs to keep maximum product in stock
- Consistently handled cash transactions with accuracy and speed
- Stayed up-to-date on current promotions so I could offer them to guests upon request
- Arranged ice cream bar and cart supplies, cones, and cups to make attractive displays.
Education
Bachelor Of Arts - Clinical Psychology
University of Iowa
Iowa City, IA05.2026
High School Diploma -
Urbandale High School
Urbandale05.2023
Skills
- Coffee Machinery
- Excellent Memory
- Customer service
- Coachability
- Working as a team
- Cash Register Operation
- Food Preparation and Safety
- POS System Operations
- New Hire Training
- Sandwich Preparation
- Product Display
- Safe Food Handling Practices
- Job Assignments
- Guest Satisfaction
- Table waiting
- Drink serving
Education and Training
true
References
References available upon request
Timeline
Server
Sam’s Pizza
08.2024 - 12.2024
Barista
Bread Garden Market
11.2023 - 05.2024
Shift Leader
Dunkin Donuts
10.2022 - 08.2024
SHIFT LEAD
Orange Leaf
05.2021 - 11.2022
High School Diploma -
Urbandale High School
Bachelor Of Arts - Clinical Psychology
University of Iowa
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