Megan Zamora
San Pedro
Summary
Professional in human resources with demonstrated expertise in talent acquisition, employee relations, and compliance. Known for strong teamwork and adaptability, ensuring alignment with organizational goals. Skilled in conflict resolution, onboarding, and HR software. Dependable and results-driven, ready to make significant impact.
Focused professional with strong background in employee relations and personnel processing. Offers good organizational and communication skills and knowledgeable in applicable laws and regulations.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Acting Human Resources Assistant
City of Carson
Carson, CA
03.2026 - Current
- Assisted in recruitment processes by screening resumes and scheduling interviews, and conducting Livescans.
- Coordinated employee onboarding, ensuring compliance with city policies and procedures.
- Maintained accurate employee records using HRIS (NEOGOV and Tyler Munis) software to support data integrity.
- Responded to employee inquiries regarding benefits and company policies effectively.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Developed strong relationships with employees through consistent communication and support.
- Streamlined administrative tasks, such as scheduling and document management, to improve HR department efficiency.
- Responded to employee inquiries regarding FMLA and other HR topics.
HUMAN RESOURCES ADMINISTRATIVE Intern
City of Carson
Carson, CA, USA
05.2022 - Current
- Provide day-to-day administrative support to the City of Carson Risk Management division
- Assisted management with daily tasks which included being primary contact for workers’ compensation claims, customer complaints, and compliance issues.
- Review, approve, and maintain Certificate of Insurance records, contracts, and agreements.
- Review and maintain records of insurance coverage, claims, and loss experience.
- Verified validity of claimant information, data, and completeness of claims.
- Managed and updated the claims database. Participated in special projects and assisted in the required paperwork, reports, and audits to reduce and process claims.
- Assisted in the preparation of reports and presentations.
- Communicated with insurance companies, police reports, and compiling documentation necessary to determine liability.
- Performed administrative duties, such as maintaining employee databases and sorting emails.
- Maintained up-to-date knowledge of regulatory changes impacting risk management practices.
- Streamlined communication between departments regarding risk-related issues and resolutions.
- Maintained accurate records of all identified risks, corresponding mitigation plans, and monitoring activities for easy reference during decision-making processes.
RISK MANAGEMENT ASSISTANT
City of Carson
Carson, CA, USA
04.2024 - 01.2025
- Provide day-to-day administrative support.
- Acted with daily chains which included being primary contact for workers’ compensation.
- Reviewed, approved, and assisted with the region and compliance.
- Certificate of insurance reference, compliance.
- Facilitated the self-door organization program. This includes providing, collecting and processing claim forms, physician work status forms, and made of documents.
- Verified validity of master information, status, and compliance.
- Worked with management to expedite and obtain required documents.
- Developed reports including taking photographs, proposing diagrams, interviewing.
- Obtained policy support, and employee information.
- Communicated directly via phone, spoke, composed and catered to employees, other departments and the general public.
RECREATION PARKS ASST.
City of Carson, CA
Carson, CA
08.2020 - 08.2022
- Coordinate orientation and training sessions for new employees
- Ensure smooth communication with employees and timely resolution to their queries.
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
- Set up, stock, and maintain work areas.
- Followed all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; maintain a clean and professional personality maintain confidentiality of proprietary information.
- Provide excellent customer service to all guests; service, maintain, and replenish stock; maintain all dishware, and trash; greet guests ensure appropriate service with clear and professional language
- Build and maintain positive working relationships with others and support team to reach common goals.
SERVICE DEPT. CUSTOMER SERVICE
Garden Honda
Gardena, CA
06.2020 - 08.2020
- Coordinate orientation and training sessions for new employees
- Ensure smooth communication with employees and timely resolution to their queries.
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
- Set up, stock, and maintain work areas.
- Followed all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; maintain a clean and professional personality maintain confidentiality of proprietary information.
- Provide excellent customer service to all guests; service, maintain, and replenish stock; maintain all dishware, and trash; greet guests ensure appropriate service with clear and professional language
- Build and maintain positive working relationships with others and support team to reach common goals.
- Worked effectively in fast-paced environments.
Education
California Connection Academy
San Juan Capistrano, CA01-2019
Skills
- Hard Working
- Leader
- Organized
- Excellent Communication
- Administrative skills
- Office administration
- Maintaining files
- Microsoft office and docusign
- Scheduling
- Team player
- Employee relations
- Human resources administration
- Human resources support
- Onboarding coordination
- Background checks
Summary Of Qualifications
Detail-oriented Human Resources professional with experience in recruitment, onboarding, personnel administration, and employee support within local government. Proficient in Tyler Technologies and NEOGOV, with a proven ability to coordinate multiple projects, maintain confidential information, and deliver exceptional customer service while supporting efficient HR operations.
Timeline
Acting Human Resources Assistant
City of Carson
03.2026 - Current
RISK MANAGEMENT ASSISTANT
City of Carson
04.2024 - 01.2025
HUMAN RESOURCES ADMINISTRATIVE Intern
City of Carson
05.2022 - Current
RECREATION PARKS ASST.
City of Carson, CA
08.2020 - 08.2022
SERVICE DEPT. CUSTOMER SERVICE
Garden Honda
06.2020 - 08.2020
California Connection Academy