Megan Zapfe
Howell,MI
Summary
Reliable customer sales associate providing friendly, individualized service in store-front parlors and shops. Coordinated front desk employee with excellent multitasking and customer service skills. Flexible team member with experience preparing personal food orders, restocking inventory and operating cash registers.
Overview
4
4
years of professional experience
Work History
Ice Cream Treat Server/Cashier
Dairy Queen Treat
Hartland, MI
03.2019 - 12.2021
- Offered samples of new ice cream flavors to customers.
- Introduced new menu items, sundae toppings and cone varieties to encourage upselling and add-on purchases.
- Properly constructed ice cream creations exactly as instructed by customers.
- Kept work area tidy and sanitary, promptly addressing spills and other messes.
- Greeted customers up front and drive through, promoting the sale of ice cream treats.
Hostess
Mexican Fiesta
Hartland, MI
11.2019 - 03.2020
- Assigned customers to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Equally distributed customers to waiters and waitresses, avoiding over seating and unnecessary stress.
Spicer Orchards
Fudge Maker/ Seller
Fenton, MI
06.2018 - 12.2018
- Communicated with coworkers and management to report challenges.
- Promoted sale of fudge to customers walking by, including offering samples to every person passing the fudge display.
- Educating customers on the production and flavors of fudge.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Prepared mixtures by properly filling kettles, pressure cookers and other processing containers with exact ingredients in accurate proportions.
Education
Associate of Science - Nursing
Lansing Community College
Lansing, MI05.2022
High School Diploma -
Hartland High School
Hartland, MI06.2020
Skills
- Customer Service
- Adaptable and Flexible
- Merchandising and Display
- Customer Relations
- Calculating Bills
- Cashier and handle of money
Timeline
Hostess
Mexican Fiesta
11.2019 - 03.2020
Ice Cream Treat Server/Cashier
Dairy Queen Treat
03.2019 - 12.2021
Spicer Orchards
Fudge Maker/ Seller
06.2018 - 12.2018
Associate of Science - Nursing
Lansing Community College
High School Diploma -
Hartland High School
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