Megan F. De Vaney
Summary
Results-orientated customer service specialist with 6 years experience. A reputation for building productive and positive relationships with diverse customers resulting in improved customer retention and loyalty. Proven ability to manage a high volume workload in a calm and constructive manner.
Overview
6
6
years of professional experience
Work History
Guest Environment Expert
Marriott
06.2019 - 01.2022
- Provided excellent cleaning service while operating in a fast-paced environment with multiple interruptions.
- Entrusted to handle confidential and sensitive situations in a professional matter.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Increased customer service ratings through personable service.
Cashier Customer Service
Sephora |
03.2018 - 05.2019
- Worked closely with a wide range of customers, asked questions, collected information and assessed needs.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Helped drive sales goals and achieve monthly quotas.
- Maintained cleanliness and presentation of stock room and production floor.
Training Manager
Del Taco
08.2017 - 04.2018
- Mentored junior employees to improve performance, food safety and customer service.
- Greeted all customers with a smile and provided friendly service.
- Taught new team members correct procedures for all areas of operations.
- Earned management trust by serving as key holder, responsibly opening and closing store.
Customer Service Associate
Chipotle Mexican Grill
06.2016 - 12.2016
- Adhered to all company policies procedures and safety standards.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Interacted with customers and resolved customer complaints in a friendly, service-oriented manner.
- Built relationships with customers to increase likelihood of repeat business.
Education
High School Diploma -
Mira Monte Independent Study
Mission Viejo, CA03-2018
Skills
* Customer-oriented
* Excellent time management
* Excellent Work ethic
* Multitasking
* Detail-oriented
* Communication
* Motivated team player
Timeline
Guest Environment Expert
Marriott
06.2019 - 01.2022
Cashier Customer Service
Sephora |
03.2018 - 05.2019
Training Manager
Del Taco
08.2017 - 04.2018
Customer Service Associate
Chipotle Mexican Grill
06.2016 - 12.2016
High School Diploma -
Mira Monte Independent Study
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