Megan Faye Veenstra
Oskaloosa,IA
Summary
Dynamic Front of House Employee at Chick-fil-A with a strong work ethic and exceptional customer service skills. Successfully enhanced guest satisfaction through attentive service and effective problem-solving in high-pressure situations. Trained new staff, fostering a collaborative team environment while maintaining cleanliness and organization to ensure optimal dining experiences.
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Chick-fil-A
07.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
No Degree - General Studies
Oskaloosa Senior Highschool
Oskaloosa, IA05-2026
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Foreign language skills
- Time management
- New staff training
- Order taking
- Greeting guests
- Complaint handling
- Cleaning and sanitation
Languages
Spanish
Elementary
Interests
- Avid Reader
- I enjoy helping others and giving back to the community
- Volunteering
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Youth Development Programs
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
- Music
- Animal Care
- Photography
Extracurricular activities
4-h Leighton Strivers
Colorguard/Marching Band
Choir
Winterguard
Timeline
Front of House Employee
Chick-fil-A
07.2024 - Current
No Degree - General Studies
Oskaloosa Senior Highschool
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