Summary
Work History
Education
Quote
Skills
Timeline
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Megan L. Staymates

Megan L. Staymates

Gainesville,VA

Summary

Over 15 years of progressively complex Administrative Management, and client services roles across multiple industries including Healthcare, Design/Engineering, Construction and IT Services. Clear communicator and self-motivated worker with decisive nature necessary to manage operations and staff to maximize efficiency and productivity.

Work History

Administrative Manager

Havertys Furniture
Gainesville, VA
08.2022 - Current
  • Supervises staff and delegates tasks to maintain positive, productive administrative operations.
  • Generates and maintains reports, and manages accounts for company database.
  • Performs regular audits of the store operations & profitability, trend analysis reports, shipping and incoming delivery schedules, and customer financing/ outstanding debt reports.
  • Performs monthly reconciliation of branch corporate accounts.
  • Manages branch HR functions; hiring, onboarding, performance reviews and disciplinary actions.
  • Processes AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders.
  • Handles escalated customer issues; initiates and follows up on existing customer service tickets.
  • Trains all employees on company policies and procedures, sales & inventory software, and customer service/sales techniques.
  • Responsible for ensuring that all required regulatory postings and logs are current & properly displayed.
  • Manages schedule for 10+ employees, to ensure that multiple departments are adequately staffed, at all times.
  • Approves timecards each pay period, analyzing for efficiency and performance.
  • Manages schedule changes, vacation, and other paid time records for hourly team members.
  • Assists employees with complicated sales, performs exchanges, allowances & any system overrides as needed.
  • Ensures bank deposits are made daily by member of management team.
  • Manages branch supplies, site maintenance and office machines.
  • Event planning.
  • Key holder, opens/closes branch.

Production Manager

SimplyRFiD
Warrenton, VA
09.2019 - 05.2020
  • Chosen to lead a team of 6 in all aspects of custom production for this fast-paced software & hardware development company, creating commercial and Department of Defense compliant radio-frequency ID tracking systems.
  • Created and coordinated rotating schedules for team, with an eye to maximizing efficiency in all areas of production and ensuring that all team members maintain a comprehensive & up to date knowledge of all processes.
  • Developed and maintained productivity and profitability tracking measures.
  • Procured and negotiated for inventory items.
  • Hired and trained incoming team members.
  • Created and updated company operations manual, production standard policy & procedures documents, training materials and quality assurance guidelines.
  • Quoted, negotiated, and set expectations for large recurring custom orders.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Responsible for customer interaction and coordination for multiple large recurring production orders for clients such as AmerisourceBergen & Microtraks Cattle Tags.
  • Managed team and resources to ensure all deadlines were met, and regularly exceeded customer expectations.
  • Created and audited revenue reconciliation and inventory reports, weekly.
  • Liaised with accounting to ensure proper reconciliation, invoicing and payment, accounts payable and receivable.
  • Odoo Enterprise Resource Planning (ERP) product and sales module management.

Office Coordinator

Novant Health UVA PWMC Behavioral Health IOP
Manassas, VA
10.2016 - 09.2019
  • Responsible for overseeing administrative operations for this busy outpatient services program, supporting four full time licensed therapists and an active patient load of over 40 cases.
  • Served as first and primary contact to community for Intensive Outpatient Program (IOP,) attending community events as representative of Novant, and Behavioral Health (BH) mental health and substance abuse program.
  • Worked directly with patients to ensure proper care, scheduling, and account administration.
  • Produced IOP Staff handbook, including writing detailed policies, procedures, training materials, workflow diagrams, and relevant illustrations with focus to process improvement and efficiency.
  • Designed and created program documents, ensuring they met all regulatory requirements.
  • Member of corporate revenue integrity team for patient registrations and billing, charged with streamlining and auditing billing processes.
  • Knowledgeable in health insurance processes including Medicare & Medicaid billing, coding etc.
  • Created and audited revenue reconciliation and productivity reports.
  • Managed practice budget and procurement, with an eye for cost saving measures.
  • Created and maintained program schedule and patient accounts in Epic (Electronic Medical Record System.)
  • Maintained and audited data log detailing IOP inpatient consult information for potential growth of behavioral health services.
  • Served as Epic (EMR) lead and trainer for entire practice, to include keeping up to date on software updates, process flows, scheduling templates, clinician training and resolving work queue issues.
  • Facilitated proper work flow procedures and tracked crucial variables to ensure accurate patient documentation and positive patient experience, including auditing patient requirements for multiple providers, and sending out reminders as needed.
  • Managed annual calendar of activities designed to increase engagement and satisfaction, to include planning and oversight of monthly events.

Office / Project Manager

Artisan Floors Inc
Manassas, VA
10.2015 - 10.2016
  • Combination Office and Projects Manager for this fast paced, family-owned, commercial and residential flooring company
  • Researched & implemented family-owned business’s first electronic filing system
  • Created and maintained detailed electronic tracking procedures for customer interactions, current projects, supplier deliveries, inventory, and revenue/cost analysis
  • Scheduled and coordinated projects and appointments for multiple crews and project managers
  • Created proposals / quotes for residential and commercial clients, including large track home builders
  • Procurement for internal needs, residential and commercial projects
  • Planned and implemented digital marketing, to include social media presence.

Project Coordinator / Administrator

The Christman Company
Reston, VA
10.2013 - 10.2014
  • Managed comprehensive project website for compliance documentation, contracts, and other relevant correspondence, for over 50 subcontractors
  • Maintained database and spreadsheets with accurate inventory and status.
  • Created job files for each project and maintained current data in each file.
  • Processed, tracked and distributed all project documents, to include: Change Orders, PCOs (Potential Change Orders,) ASIs (Architect’s Supplemental Instructions,) Submittals, RFIs (Requests for Information,) and Daily Reports
  • Volume to exceed 100 individual actions per week
  • Compiled and distributed official General Contractor Daily Report to be submitted weekly to Loudoun County Public Schools
  • Received, coded and approved all accounts payable invoices, tracked any issues or discrepancies, and handled correspondence with vendors
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Responsible for Petty Cash management, reporting and reimbursement requests.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.

Senior Electronic Document Control (EDC)

Parson’s Management Consultants, Chaves & Associates
Dulles, VA
01.2007 - 02.2013
  • Chosen for the Parsons Management Consultants Design & Engineering Department team in support of the Metropolitan Washington Airport Authority (MWAA.)
  • Managed high priority and time sensitive documents, ensuring proper dissemination, categorization for digital filing, and later for relevant projects and legal claims.
  • Consistently displayed department’s highest level of accuracy, often achieving 100%.
  • Established and maintained various project files, including special handling for confidential documents.
  • Assisted in continuous improvement activities while developing and maintaining resulting documents.
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
  • Converted documents from one application to another.
  • Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.
  • Training of new employees.

Education

Bachelors of Science Degree -

Radford University

Quote

“All of us contain music and truth, but most of us can’t get it out.”
Mark Twain

Skills

  • Complex Problem-Solving
  • Critical Thinking
  • Staff Management
  • Quality Standards, Policy and Procedures Development & Modification
  • Presentation Design
  • Power BI
  • Dino Data information management system
  • Print Engine / Capture Prolog Converge Viewpoint 6
  • Odoo & Epic EMR Systems
  • Google Docs/Sheets/Drive/Mail
  • MS Office/Excel/PowerPoint/Outlook
  • Records and Database Management
  • Electronic Filing Systems / Document Control
  • Account Reconciliation & Analysis
  • Scheduling
  • Technical and creative writing
  • Interior design
  • HR Support
  • Event Planning
  • Office Management
  • Workflow Planning
  • Project Management
  • Event Coordination
  • Process Improvement
  • Department Leadership
  • Social Perceptiveness
  • Orientation and Training
  • Equipment Purchase Planning
  • CRM Software
  • Service Provider Sourcing
  • Judgment and Decision-Making
  • Update Policies
  • Complex Problem-Solving
  • Corrective Action Implementation
  • Operational Improvements
  • Time Management
  • Planning and Prioritization
  • Document Review
  • Operational Standard Development
  • Performance Tracking and Evaluations
  • Sensitive Document Disposal
  • Policy and Procedure Modification
  • File and Data Retrieval Systems
  • Verbal and Written Communication
  • Train Staff
  • Calendar Management
  • Coaching and Training
  • Writing
  • Speaking
  • Persuasion
  • Service-Orientation

Timeline

Administrative Manager

Havertys Furniture
08.2022 - Current

Production Manager

SimplyRFiD
09.2019 - 05.2020

Office Coordinator

Novant Health UVA PWMC Behavioral Health IOP
10.2016 - 09.2019

Office / Project Manager

Artisan Floors Inc
10.2015 - 10.2016

Project Coordinator / Administrator

The Christman Company
10.2013 - 10.2014

Senior Electronic Document Control (EDC)

Parson’s Management Consultants, Chaves & Associates
01.2007 - 02.2013

Bachelors of Science Degree -

Radford University

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Megan L. Staymates