Administrative Manager
Havertys Furniture
08.2022 - Current
- Supervises staff and delegates tasks to maintain positive, productive administrative operations.
- Generates and maintains reports, and manages accounts for company database.
- Performs regular audits of the store operations & profitability, trend analysis reports, shipping and incoming delivery schedules, and customer financing/ outstanding debt reports.
- Performs monthly reconciliation of branch corporate accounts.
- Manages branch HR functions; hiring, onboarding, performance reviews and disciplinary actions.
- Processes AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders.
- Handles escalated customer issues; initiates and follows up on existing customer service tickets.
- Trains all employees on company policies and procedures, sales & inventory software, and customer service/sales techniques.
- Responsible for ensuring that all required regulatory postings and logs are current & properly displayed.
- Manages schedule for 10+ employees, to ensure that multiple departments are adequately staffed, at all times.
- Approves timecards each pay period, analyzing for efficiency and performance.
- Manages schedule changes, vacation, and other paid time records for hourly team members.
- Assists employees with complicated sales, performs exchanges, allowances & any system overrides as needed.
- Ensures bank deposits are made daily by member of management team.
- Manages branch supplies, site maintenance and office machines.
- Event planning.
- Key holder, opens/closes branch.
