Megan Larson
Greensboro,NC
Summary
Experienced service industry professional with two decades in customer service, including management roles in various settings. healthcare experience as a PCC to an audiologist and we executed a successful clinic launch in just two months, improving provider efficiency and building the business exponentially. Expertise in EMR systems, Microsoft Office, Administrative and Office skills, event coordination, delivering support for effective operations in dynamic environments. Proven ability to deliver exceptional service through strong communication and organizational skills. I'm seeking a career with a non-profit holding a mission that I can fully invest my efforts behind. I look forward to this opportunity with Teach For America and am confident in my relevant past experiences to excel in the job responsibilities listed.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator (PCC)
HearingLife
Jacksonville Beach, FL
02.2022 - 06.2023
- Conducted insurance verifications to confirm patient eligibility and billing details prior to appointments.
- Managed electronic and paper patient records within EMR system, ensuring data accuracy.
- Oversaw scheduling for audiologists to maximize efficiency and optimize appointment availability.
- Simultaneously fulfilled PCC role across two clinics, maintaining seamless operational flow.
- Contributed to successful launch of new clinic in Ponte Vedra through strategic planning, opening a new branch in just 2 months offer came to the audiologist and myself.
- Generated appointments and optimized provider schedules by prioritizing tasks effectively. Coordinated time effectively to ensure audiologist's schedule remained full quality opportunities likely to become new patients.
- Tracked devices and accessories via POS system, ensuring precise data management.
- Cultivated strong relationships with patients, fostering trust in clinic services and providers.
Lead Server
Rocky's Hot Chicken Shack
Asheville, NC
01.2020 - 01.2022
- Executed opening and closing duties while overseeing servers during pre-shift meetings.
- Managed to-go operations through COVID, generating $5,000 daily through new processes.
- Performed managerial tasks including side work checks and server cash outs.
- Coordinated event planning for large parties and banquets, ensuring seamless execution.
- Maintained high standards in customer service through product knowledge and alcohol training.
- Achieved ServeSafe certification to uphold food safety regulations.
- Fostered teamwork in a fast-paced, high-volume environment.
Administrative Assistant/Office Manager
J's Renovations
Greensboro, NC
01.2018 - 01.2022
- Maintained project records using Excel for accurate tracking.
- Conducted business calls, prepared proposals, and managed budgets.
- Managed billing and payment collection to ensure timely transactions.
- Performed data entry, bookkeeping, and payroll processing efficiently.
- Focused on customer service to enhance business reputation and client satisfaction.
- Created bids based on material and labor costs to optimize pricing.
- Executed local marketing strategies through social media channels.
- Hired labor tailored to project requirements for effective resource allocation.
Care Coordinator/Outreach Director/Administrative Assistant
Phoenix Dream Center
Phoenix, AZ
01.2016 - 01.2018
- Managed case load of 12 to 25 human trafficking survivors while ensuring safety and anonymity.
- Coordinated resources including SNAP, WIC, and legal assistance for survivors.
- Provided transportation and planned classes along with community outreach initiatives.
- Executed fundraising activities and managed banquet planning for non-profit events.
- Scheduled awareness events and facilitated rescue missions effectively.
- Orchestrated project management tasks to streamline event planning processes.
- Developed and maintained non-profit knowledge to enhance operational efficiency.
- Collaborated with community partners to expand outreach and resource availability.
Education
Organizational Leadership -
Point Loma Nazarene University
San Diego, CA01.2009
High School Diploma Or GED -
Sandia Collegiate Preparatory High School
Albuquerque, NM05.2005
Skills
- Communication skills
- Customer service
- Adaptability
- Computer proficiency
- Organizational abilities
- Event coordination
- Menu development
- Fundraising strategies
- Serving expertise
- Culinary skills
- Supervision experience
- Microsoft Excel
Timeline
Patient Care Coordinator (PCC)
HearingLife
02.2022 - 06.2023
Lead Server
Rocky's Hot Chicken Shack
01.2020 - 01.2022
Administrative Assistant/Office Manager
J's Renovations
01.2018 - 01.2022
Care Coordinator/Outreach Director/Administrative Assistant
Phoenix Dream Center
01.2016 - 01.2018
Organizational Leadership -
Point Loma Nazarene University
High School Diploma Or GED -
Sandia Collegiate Preparatory High School