Megan (Layna) Nervina

Attended police academy until medically discharging myself due to serious shoulder injury

• Collected fees, and payments.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Monitored and screened visitors to verify accessibility to our facility.
• Answered multi-line phone system and transferred callers to appropriate location or staff member.
• Ensured customers had proper paperwork, records, identification and vaccinations in accordance to our companies policies.

• Listened carefully to customer requests and created personalized drinks which improved sales.
• Minimized spoilage with proper use of first-in-first-out stock procedures.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Managed locational sales, food products, cleanliness and security.

• Operated cash register to accurately process and record customer payments.
• Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
• Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
• Inspected floor displays, noted missing items, and immediately replenished merchandise.

• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.

• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Prepared products following restaurant, health, and safety standards and procedures.
• Documented customer orders and conveyed special requests to kitchen staff.
• Stocked shelves to organize restaurant.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Maintained order efficiency and accuracy through communication with kitchen staff.

• Met customers with greetings, helping to provide a safe and comfortable shopping environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Contributed to team objectives in fast-paced environment.

• Set and achieved company defined sales goals.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Generated new sales leads to achieve and exceed monthly sales goals.