Megan P. Gist
Conway,SC
Summary
An excellent service-oriented, compassionate professional, with great interpersonal self-managing and listening skills. Through personal development and growth, I aim to promote acceptance, hope, growth, relaxation, peace, and healing through the connection of body, mind, and spirit.
Overview
21
21
years of professional experience
Work History
Death Doula/ Soul Midwife
Self-Employed
, SC
01.2022 - Current
- Provide physical, emotional, and psychological support to patients, family members, caregivers, and providers during this journey.
- Protected privacy and delivered comfort to preserve the dignity of dying patients and family members.
- Comforted family members, offered attentive listening, and a high level of emotional support.
- Supported families through difficult transitions and answered questions.
Yoga Alliance Certified Registered Yoga Instructor
Yoga in Common
, SC
11.2020 - Current
- Explained different yoga styles and poses to students.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Developed safe and effective exercise programs for class members.
- Kept studio area safe, organized and comfortable for students.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Helped students of different abilities levels boost health with skill-adjusted classes.
Mental Health Provider
Bridgebuilders Family and Youth Services
, SC
08.2018 - 10.2018
- Provided In-home therapy with youth and families
- Documentation for Medicaid specifications
- Therapeutic & Behavioral interventions
- Development & Implementation of Individual Service Plans
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided compassionate and patient-focused care to cultivate well-being.
Mental Health Specialist, Family Intervention Specialist
New Hope Support Services, Villages
, TN
01.2017 - 02.2021
- Managing a case load of consumers
- Provided community based, mental health skill-building training for adults
- Implementation of Individual Service Plans (ISP)
- Constructing reports
- Strong, punctual, and consistent documentation skills by submitting daily progress notes, non-billable notes, and monthly summaries within the required time frame
- Developing a detailed schedule that makes the most of time each day
- Helping develop new employees through shadowing
- Provided clients with serious mental illness diagnoses, recommendations to community resources for the purpose of skill-building.
- Monitored youth behavior and offered guidance and support for positive change.
Team Mentor
ACRA Certified, Dial America
, TN
01.2014 - 08.2015
- For Lifelock service
- Handle inbound and outbound calls from customers
- Assist agents on the floor with any issues they may have
- Monitoring progress of various agents
- Communicated frequently and openly to motivate team members and drive goal achievement.
- Assisted in training, motivating and coaching team members to meet required center goals and develop a strategic plan.
Intern
Family Promise JC, ETSU
, TN
01.2013 - 01.2014
- Paperwork and safe filing of client’s information
- Helping families meet daily necessities at the day center
- Assist adults with looking for employment and housing
- Help families care for their children
- Transport families to interviews, grocery store, doctor’s appointments, etc
- Assist with life skills lessons that are held once a month
- Leader of volunteer groups that come to assist at the site
- Sorted and organized files, spreadsheets and reports.
- Collaborated in professional team to solve workflow issues.
Customer Service Manager
Dicks Sporting Goods Store
01.2013 - 06.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Quickly and accurately counted drawers at start and end of each shift.
Co-Owner/Operator
Powers Coffee Express & Powers Cafe At
, Tennessee
01.2012 - 10.2016
- We closed when my mom passed away
- Managed day-to-day business operations.
- Created and monitored promotional approaches to increase sales and profit levels.
- Managed payroll, daily deposits and cost controls.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
Register Operator/Sales Associate
Wal-Mart
Winston Salem, NC
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Putting out freight, returns, and keeping the soft lines departments zoned (mens, ladies, girls, boys, infants)
- Learned and implemented tasks within the jewelry department
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Manager
01.2010 - 01.2011
- Supervising cashiers, ensuring they have what they need and answering any calls and questions -Overseeing customer service and the money center -Keeping control of the podium with all the money and issuing loans and giving change to the cashiers -Handling any customer issues and ensuring that they are happy and their problem is solved -Overseeing the cart-pushers and ensuring they keep the lot clear -Answering any calls for CSM’s to electronics, tle, sporting goods, photo lab, jewelry, garden center, site to store -Resetting registers at night and preparing for the next day
Cashier
Wal-Mart
Elizabethton, TN
01.2008 - 07.2012
- Checked out customers and ensured that they got out quickly and easily
- Provide customer service for each customer
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Master of Arts - Human Services Counseling
Liberty University
Lynchburg, VA2016
Bachelor of Science - Human Services, Family Studies
East Tennessee State University
Johnson City, TN12.2014
Master Attunement - Usui & Tibetan Reiki
Reiki International
02.2021
Certified Death Doula -
International Association of Professions Career
Online02.2022
Certified Yoga Instructor (Certified - Yoga Therapy And Teacher Training
Yoga Alliance
11.2020
Skills
- Critical Thinking, Active listening, Self-Motivated
- Dependable and Responsible
- Organization and Time Management
- Teamwork and Collaboration
- Written Communication
- Flexible and Adaptable
- Attention to Detail
- Progress Monitoring and Goal Attainment
- Relationship and Community Building
- Injury Prevention
- Strength and Agility Training
- Communication and Interpersonal Connection
- Cultural Awareness
- Coaching and Mentoring
- Decision Making
- Team Building
Timeline
Death Doula/ Soul Midwife
Self-Employed
01.2022 - Current
Yoga Alliance Certified Registered Yoga Instructor
Yoga in Common
11.2020 - Current
Mental Health Provider
Bridgebuilders Family and Youth Services
08.2018 - 10.2018
Mental Health Specialist, Family Intervention Specialist
New Hope Support Services, Villages
01.2017 - 02.2021
Team Mentor
ACRA Certified, Dial America
01.2014 - 08.2015
Intern
Family Promise JC, ETSU
01.2013 - 01.2014
Customer Service Manager
Dicks Sporting Goods Store
01.2013 - 06.2015
Co-Owner/Operator
Powers Coffee Express & Powers Cafe At
01.2012 - 10.2016
Customer Service Manager
01.2010 - 01.2011
Cashier
Wal-Mart
01.2008 - 07.2012
Register Operator/Sales Associate
Wal-Mart
Master of Arts - Human Services Counseling
Liberty University
Bachelor of Science - Human Services, Family Studies
East Tennessee State University
Master Attunement - Usui & Tibetan Reiki
Reiki International
Certified Death Doula -
International Association of Professions Career
Certified Yoga Instructor (Certified - Yoga Therapy And Teacher Training
Yoga Alliance