Hi, I’m
MEGAN R. ESPINOZA
San Antonio,Texas
Summary
Hardworking and reliable Medical Support Assistant with strong ability in customer service and the medical field with over 10 years’ experience meeting productivity targets. Offering empathy, reliability and enthusiasm for satisfying customers. Highly organized, proactive and punctual with team-oriented mentality.
Payment Collection
Professional Correspondence
Problem-Solving Abilities
Account Management
Examination Administration
File Management
Critical Thinking
Overview
11
years of professional experience
Work History
AMSA G6, 17 STVHCSSan Antonio, TX
04.2023 - Current
Job overview
- Works collaboratively and routinely communicates with specialist care clinical staff, administrative personnel, and superiors to provide specialty care for the following clinics: Dental, GYN, Ophthalmology and Podiatry departments
- Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team
- Update demographics using Pre-reg in VISTA during check-in process
- Serve as the coordinator of receiving a wide range of inquiries, utilizing administrative systems, practicing independent decision-making, coordinating care needs, scheduling appointments, and directing problem resolution as appropriate
- Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the team
- Demonstrates excellent judgement, troubleshooting, problem solving, analysis and discretion.
QTC Management IncSan Antonio, TX
Medical Case Specialist II
06.2018 - 04.2023
Job overview
- Triage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veteran’s Administration
- Verifying the appropriate CPT and CLIN codes are assigned to each case
- Determine appropriate examinations, test and specialists required for each case
- Perform clerical tasks such as answering calls and correspondence
- Preparing and processing documentation
- Over 4 years of experience scheduling and rescheduling Veterans appointments
M&S ImagingSan Antonio, TX
Patient Service Representative
08.2016 - 06.2018
Job overview
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Coordinated with patients and healthcare professionals to meet patient needs
- Over two years of scheduling and rescheduling radiology testing
QVCSan Antonio, TX
Customer Service
08.2016 - 10.2016
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Assisted customers in making payments on accounts and setting up payment plans
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Lone Star Cancer AssociatesSan Antonio, TX
Front Desk/Medical Billing & Coding
07.2013 - 07.2016
Job overview
- Posted charges, payments, and adjustments
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies
- Completed appeals and filed and submitted claims
- Over three years of scheduling patients and chemotherapy Posted and adjusted payments from insurance companies.
Education
Emma Lee Brody Academy
High School Diploma from General Education
Skills
Computer SkillsMS OfficePeople SkillsTeam BuildingReliable and TrustworthyData ManagementSkills
Timeline
AMSA G6, 17 STVHCS
04.2023 - Current
Medical Case Specialist II
QTC Management Inc
06.2018 - 04.2023
Patient Service Representative
M&S Imaging
08.2016 - 06.2018
Customer Service
QVC
08.2016 - 10.2016
Front Desk/Medical Billing & Coding
Lone Star Cancer Associates
07.2013 - 07.2016
Emma Lee Brody Academy
High School Diploma from General Education
06.2011