Megan Walker
Freeville
Summary
Results-driven Dispatch Operations Manager with expertise in optimizing productivity and enhancing operational efficiency. Experienced in implementing strategic plans and managing teams while ensuring customer satisfaction. Excels in high-stress environments and fosters effective communication, adaptability, and collaboration to achieve organizational goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Dispatch Operations Manager
To Go Ithaca
Ithaca
04.2019 - Current
- Oversee the function and operation of partnered delivery professionals throughout every shift
- Dispatch orders to drivers efficiently to ensure timely deliveries
- Maintain a constant line of communication between staff, customers, and partners
- Issue earnings to delivery professionals using cash and direct deposit methods
- Monitor local websites to ensure accuracy in price and description of menus and contact information
- Aid partners in the set-up and operation of equipment (printers, tablets, computers, phones, etc.)
- Assist management with local duties and errands (bank runs, mailing, distribution of gear and equipment)
- Conduct cold calls to identify and engage potential partners
- Recruitment and hiring processes including interviewing and onboarding
Cashier/Shelf Stocker
Green Star Co-Op
Ithaca
05.2020 - 11.2021
- Process customer transactions (cash, credit, check, etc.) using a POS system
- Replenish shelves and organized sales floor to enhance product availability and customer experience
- Conduct inventory audits to maintain stock accuracy and support efficient operations
Front Desk/ Housekeeping
Clarion Inn
Lansing
08.2018 - 05.2019
- Attend the Front Desk and assist guests with check in/check out
- Register and assign rooms to guests
- Respond to inquiries regarding pricing, amenities, and local attractions
- Facilitate a positive atmosphere by coordinating efforts between hotel staff and guests during conferences and private events
- Work with hotel staff and guests to ensure a positive overall experience during conferences and private events
- Work with staff to service 121 rooms daily
- Restock and clean rooms from top to bottom, including dusting, scrubbing, vacuuming, polishing, replacing linens, etc.
- Keep trolley stocked with clean linens and towels; restock carts for other maids during slow periods
- Record heated pool temperature twice per shift to ensure safety for guests
Hostess
Wegmans
Ithaca
12.2016 - 05.2018
- Aid customers in finding certain products or areas within the store
- Inform customers of new and/or featured items
- Handle guest inquiries and concerns with professionalism and care
- Create an enjoyable atmosphere by engaging in friendly and wholesome conversation with guests
- Maintain cleanliness and organization of café area and cooking stations
- Restock with necessary supplies throughout shift
Education
Regents Diploma
Cortland High
Cortland, NY 06.2012 - 06.2016
Soldering - Soldering & Jewelry Making
The Metal Smithery
Ithaca , NY 07.2023 - 09.2023
Skills
- Scheduling coordination
- Performance monitoring
- Problem solving
- Microsoft Office
- Attention to detail
- Customer service and engagement
- Sales
- Phone etiquette
- Typing
- Basic math
- Able to work independently and with a team
- Daily reports
- Interviewing
- Food preparation
- Hosting/Serving/Bussing
Timeline
Soldering - Soldering & Jewelry Making
The Metal Smithery
07.2023 - 09.2023
Cashier/Shelf Stocker
Green Star Co-Op
05.2020 - 11.2021
Dispatch Operations Manager
To Go Ithaca
04.2019 - Current
Front Desk/ Housekeeping
Clarion Inn
08.2018 - 05.2019
Hostess
Wegmans
12.2016 - 05.2018
Regents Diploma
Cortland High
06.2012 - 06.2016