Magdalena Kozmiuk
Specialist Customer Service Manufacturing
Soddy,TN
Summary
Experienced Sales Representative with 15+ years of expertise in customer service. Skilled in consultative techniques, paying meticulous attention to individual needs to promote customer loyalty, satisfaction, and increased revenue. Known for dedication, dependability, and building strong relationships. Exceptional organizational strengths. Consistently exceeds expectations with a superior work ethic.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Specialist Customer Service Manufacturing
Avantor Performance Materials
04.2023 - Current
- Point of contact between the company and its clients, managing Thermo Fisher (D&I) account exclusively.
- Assisting over 23 Accounts Service Coordinators from Thermo Fisher.
- Promoting superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responsible for releasing EDI orders daily worth $1.5 million; entering orders, and drop-ship POs.
- Managing and overseeing Escalation Report for accounts facing manufacturer shutdown.
- Monitor and update weekly SSOT Report for key accounts.
- Utilize effective time management techniques to prioritize tasks effectively and meet strict deadlines.
- Collaborating with MFG Planner/Product Manager to ensure seamless, production delivery for highly constrained materials
- Cross-trained and provided backup for other customer service members.
Dedicated Support Representative
Avantor Sciences
07.2022 - 04.2023
- Managed approximately 30 to 60 emails per day from customers.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Cultivated relationships between internal and external customers, showing a forward-thinking thought process on problem-solving.
- Developed and oversaw White Glove Report between the Carrier, Vendor, and end-user in a swift and professional matter
- Proficient in creating a Miscellaneous Quote for Dedicated Core Accounts
Customer Service Representative
Avantor Sciences
01.2022 - 07.2022
- Managed a high volume of calls 50-75 daily and easily navigated stressful situations.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Actively listened to customers, handled concerns quickly, and escalated major issues
- Investigated and resolved customer inquiries and complaints quickly
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Customer Service Representative
Stryker
11.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services by 20%.
- Initiated a project that led to better organization and time-saving steps within the department.
- Built rapport with customers through empathetic listening and understanding of their unique needs or preferences.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
Account Executive
Abbott Interfast, LLC
10.2018 - 11.2019
- Managed multiple accounts in the fastener Industry in the Midwest Region.
- Negotiated terms of sales, created project quotations, reviewed blueprints, and worked within chain management logistic team, resulting in mutually beneficial agreements.
- Achieved or exceeded company-defined sales quotas of $200K
- Qualified leads, fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Attended monthly sales meetings and quarterly sales training.
Business Development Representative
Young Innovations, Inc
10.2018 - 08.2019
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Assisted in product development by gathering customer feedback and sharing insights with the product team.
- Formulated customer surveys and evaluated results to determine approach
- Successfully converted qualified leads into long-term customers through strategic follow-up communications and relationship-building efforts.
- Developed tailored presentations for potential clients, showcasing the unique value proposition of our products and services.
- Managed needs of more than 50 customers at once using strong prioritization and multitasking abilities.
- Opened over 30 new accounts, exceeding goals by 15%.
Customer Service Representative
Young Innovations, Inc
01.2017 - 10.2018
- Managed high call volumes of 30 to 60 while providing exceptional customer support and maintaining professional composure.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Collaborated with colleagues and co-workers to deliver quality customer experience
Corporate Trainer/Business Owner
Allied M Fitness
03.2003 - 12.2016
- Ran successful Personal Training business bringing in $75k to 150K per year
- Managed daily operations and scheduling staff assignments efficiently, ensuring optimal client coverage and trainer utilization.
- Supervised new fitness trainers to ensure they were well-equipped with the knowledge and skills needed for success in their roles.
- Developed group exercise classes that catered to various skill levels, and interests.
- Assisted clients with personal fitness goals through realistic objectives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility
- Organized and facilitated various seminars and presented Breast Cancer Awareness Seminar at Advocate Good Shepherd Hospital
Education
Associate of Science - Business
Columbia College of Missouri
Columbia, MO12.2025
Skills
- Bilingual - English/Polish
- Calm and Professional Under Pressure
- Customer relations
- Conflict resolution
- Analytical thinking
- Salesforce CRM, SAP, C4C and MS Word
- Live chat support
- Teamwork and Collaboration
- Active Listening
- Soft Skills
Accomplishments
- Received Q3 Rising Star Award showing tremendous success under one year of employment with Avantor.
- Recognized/Received 45 Impact awards from Pears, and teammates.
- Achieved 100% customer service satisfaction for consecutive 24 months through Survey Score.
Certification
- Certified Personal Trainer, National Academy Sports of Medicine, 02/01/2025
- Certified Fitness Nutrition Specialist, National Academy of Sports Medicine, 01/01/2036
Timeline
Specialist Customer Service Manufacturing
Avantor Performance Materials
04.2023 - Current
Dedicated Support Representative
Avantor Sciences
07.2022 - 04.2023
Customer Service Representative
Avantor Sciences
01.2022 - 07.2022
Customer Service Representative
Stryker
11.2019 - 10.2021
Account Executive
Abbott Interfast, LLC
10.2018 - 11.2019
Business Development Representative
Young Innovations, Inc
10.2018 - 08.2019
Customer Service Representative
Young Innovations, Inc
01.2017 - 10.2018
Corporate Trainer/Business Owner
Allied M Fitness
03.2003 - 12.2016
Associate of Science - Business
Columbia College of Missouri
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