Klaudia Kogut
Hackettstown,NJ
Summary
Seeking a challenging position in an organization where I can use my skills and knowledge to benefit my company, as well as grow intellectually and professionally.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Empire Merchants LLC
Brooklyn, NY
08.2021 - Current
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Monitored phone calls to provide feedback and coaching.
- Ran end-of-month reports from our 8x8 phone system to ensure calls are answered in a timely manner.
- Assigned work and monitored performance of project personnel.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Recruited and trained new employees to meet job requirements.
Customer Service Representative
Empire Merchants LLC
Brooklyn, NY
03.2017 - 08.2021
- Listening to customers’ comments, responding appropriately, and forwarding issues to appropriate departments.
- Prepare complete and accurate credits and bills for various customers.
- Handle, enter Bill and Hold orders, and inquiries for customers, along with solving inventory discrepancies within their accounts through the JD Edwards system.
- Made sure B&H inventory is in balance, and processed inventory exchanges and credits.
- Maintain up-to-date knowledge of bank policies regarding payments and account changes through our only Empire360 platform.
- Process transits and bill to ship-to orders.
- Processing checks, fintech, and wire entries, and applying necessary credits into customers' accounts.
Business Development Specialist
Allstate Insurance Co
Maspeth, NY
02.2014 - 03.2017
- Promoted insurance products to clients, both verbally and electronically.
- Prepared the necessary documents to process new insurance sales and renewals.
- Created account proposals for presentations to prospective clients.
- Handled inbound calls from policyholders, answered inquiries in reference to policy-related questions.
- Processed premium monthly payments for clients.
Education
High School Diploma -
Academy of American Studies
Long Island City, NY06-2013
Some College (No Degree) - Business Management
Queensborough Community College
Oakland Gardens, NYSkills
- Proficient in Excel, Microsoft Word, and PowerPoint
- Strong verbal and written communication skills
- Bilingual: fluent in English and Polish
- Ability to resolve complex situations
- Self-motivated
- Willing to learn new tasks
Timeline
Customer Service Manager
Empire Merchants LLC
08.2021 - Current
Customer Service Representative
Empire Merchants LLC
03.2017 - 08.2021
Business Development Specialist
Allstate Insurance Co
02.2014 - 03.2017
High School Diploma -
Academy of American Studies
Some College (No Degree) - Business Management
Queensborough Community College
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