Megha Bhatt
IT Support Specialist
Totowa,NJ
Summary
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
IT Support Specialist
Passaic County Board Of Social Services
09.2022 - Current
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Implementing software, overseeing access permissions, configuration of hardware for new employees as part of onboarding process.
- Assisted workers using Microsoft Teams and Manage Engine in identifying issues and explained solutions to restore service and functionality.
- Configured hardware, devices, and software to set up workstations for employees.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Prepress Specialist
PRINTIVITY
04.2019 - 09.2021
- Developed the Prepress department by working directly with upper management on projects designed to increase efficiency and assist other departments, including the design of sequenced diagrams for the development of an automated workflow and process development of file imposition to facilitate print production.
- Analyzed and edited digital files using Adobe Creative Suite to improve design quality for customers.
- Worked closely with the print and bindery departments to ensure that all digital files met production specifications.
- Utilized a variety of software tools to automate pre-press processes.
Sales Associate
Staples
07.2018 - 04.2019
- Computed sales prices and total purchases and processed payments, returns, and exchanges fluidly and with a sense of urgency.
- Addressed customer inquiries regarding store and merchandise in a professional and friendly manner to improve customer experience.
- Organized and maintained merchandise and displays to promote sales in accordance with the Staples brand.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - Information Systems
Rutgers University / New Jersey Institute of Technology
Newark, NJ 09.2013 - 05.2017
Skills
Software installation
Desktop support
Analytical thinking
Technical support
Decision-making
Technical troubleshooting
Customer service
MS office proficiency
Certification
Google IT Support Professional Certificate
Timeline
IT Support Specialist
Passaic County Board Of Social Services
09.2022 - Current
Prepress Specialist
PRINTIVITY
04.2019 - 09.2021
Sales Associate
Staples
07.2018 - 04.2019
Bachelor of Arts - Information Systems
Rutgers University / New Jersey Institute of Technology
09.2013 - 05.2017
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