Megha Patel-Elahi
SAVANNAH,GA
Overview
7
7
years of professional experience
Work History
SUCCESS COACH
University of Maryland Global Campus
Remote
08.2023 - Current
- Manage and coach assigned students from the point of first class start to program completion through proactive service and outreach
- Be highly visible and dynamic through a high volume of interactions with our adult students by phone, video conferencing, text, and email on a regular and consistent basis
- Accurately document, maintain, and track all student interactions, information, and progression through the Customer Relations Management system
- Act as a liaison for students by assisting with all administrative processes to include registration, degree planning, payment options, and act as a liaison between students and other University departments
- Proactively develop and maintain relationships with applicants by establishing rapport and trust, educating them on UMGC programs and services, admissions requirements and preparing them for academic success
- Guide new students through the registration process by engaging in a consultative dialogue based on student needs, motivations, career, and educational goals; presenting information in a professional, articulate, and confident manner resulting in enrollment and first term success at UMGC
- Inspire, coach, and advise assigned population of students on their program, online learning environment, administrative and registration processes, and potential life issues such as time management, academic challenges, and study skills through graduation
- Participate in recruitment activities and student retention initiatives including attending virtual and/or onsite open house events, information sessions, webinars, and other events as requested to offer guidance to new and returning students
- Partner with Tuition Planning department to provide options and guidance regarding all payment options
- Guide students through the online payment processing system as needed
- Maintain knowledge of federal and institutional policies and regulations pertaining to Federal Title IV, tuition assistance, VA (Veteran Affairs) benefits, payment plans, and billing system
SENIOR ACADEMIC ADVISOR
The George Washington University
Washington, DC
06.2022 - 07.2023
- Served as the primary academic advisor for first-year students, in the School of Engineering and Applied Sciences, specifically majoring in Biomedical Engineering, Electrical Engineering and Computer Science, including exploratory engineering majors
- Managed and facilitated recruitment, orientation, registration, retention, and graduation activities
- Responsible for maintaining academic records for all assigned students from orientation to graduation by utilizing current enterprise systems and software provided by the university
- Educated students on university policies and procedures, goal setting, academic planning, and course selection; helped identify issues, challenges, and barriers to student success and provided potential solutions
- Developed, coordinated, and supported recruitment and retention initiatives, provided outreach to 'at risk' students to provide support and connect them to appropriate campus resources
- Audited, reviewed academic records based on academic standing report to confirm assigned status (probation, suspension, off probation, Dean's Honors List)
- Promoted, advised, and monitored students who plan to study abroad
ACADEMIC ADVISOR
Marymount University
Arlington, VA
08.2021 - 06.2022
- Worked closely with admissions and financial aid staff to advise students (e.g., makes contact with students upon deposit, participates in summer orientation, built schedules and made referrals to appropriate services; maintained knowledge of trends in academic area of advisement)
- Provided academic advising to students from freshman year through graduation, both individually and in groups each semester. Advised students on college transition issues and coordinates with Student Counseling Services as necessary.
- Completed other advising duties as requested such as: tracking retention, authorize add/drops, maintained advising statistics and advising notes on Starfish
ACADEMIC & CAREER ADVISOR
The Catholic University of America
Washington, DC
07.2018 - 09.2021
- Provide academic advising to students pursuing various degree programs in the School of Arts and Sciences, School of Architecture, School of Engineering and School of Nursing
- Assist undergraduate students with course selection and schedule planning for each semester, with the use of support tools such as the degree tracking audits and coursicle
- Conduct first year orientations for incoming cohort, track student progress for each semester by conducting strategic mid-semester intervention campaigns, guide students to appropriate resources such as academic coaching, tutoring and writing center on campus
- Support student's expansion of problem solving, decision making and critical thinking by providing one-on-one developmental advising throughout their college journey
- Assist students with analyzing their academic/career goals, resume & cover letter critique, internship/job search, graduate school search and major choice by evaluating their MBTI and Strong Interest Inventory results
- Maintain detailed academic and career intervention reports, track at-risk students, make referrals for students to receive academic coaching and additional support through the use of EAB
- Assist with collaborative marketing of student partnering offices such as Office of Campus Activities
- Conduct group presentations for students, promote the use of recruiting tools such as Handshake, LinkedIn, and Alumnifire; conduct mock interviews and assist with campus wide events such as Career Fairs and Graduation Day
Education
Master of Science - Psychology- Applied Behavioral Analysis (ABA)
Walden University
Minneapolis, MN01-2026
Master of Arts - Higher Education Administration
Southeast Missouri State University
Cape Girardeau, MO05-2018
Bachelor of Science - Economics
Southeast Missouri State University
Cape Girardeau, MO05-2016
Timeline
SUCCESS COACH
University of Maryland Global Campus
08.2023 - Current
SENIOR ACADEMIC ADVISOR
The George Washington University
06.2022 - 07.2023
ACADEMIC ADVISOR
Marymount University
08.2021 - 06.2022
ACADEMIC & CAREER ADVISOR
The Catholic University of America
07.2018 - 09.2021
Master of Science - Psychology- Applied Behavioral Analysis (ABA)
Walden University
Master of Arts - Higher Education Administration
Southeast Missouri State University
Bachelor of Science - Economics
Southeast Missouri State University