Meghan Bone
Windsor,CA
Summary
Compassionate and savvy, with a background in client care management and high volume schedule coordination. Each industry I have worked in demands the ability to think large but work small- meaning that each and every client is as important as the next to myself and the company I work for. Through my formal education and varied work experience, I have learned to balance being professional and personable in even the most vulnerable situations, and am effectively able to deliver on both technical and soft skills under pressure.
Overview
4
4
years of professional experience
Work History
Customer Care Specialist
Birdies
Sacramento, CA
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilize multiple e-commerce platforms from fulfillment to delivery
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Waxing Specialist
European Wax Center
Sacramento, CA
04.2021 - 11.2021
- Precision, efficacy, and cleanliness
- Ability to make guests feel safe, respected, and well taken care of during services while providing exemplary results
- Frequent and highly positive feedback from both first time guests and returning regulars, while working as team player to support other specialists and their own guests
Client Care and Scheduling Coordinator
California Caregivers
Sacramento, CA
02.2018 - 10.2019
- Fostered compassionate care delivery by making informed scheduling choices, extremely high retention for client information
- Worked in conjunction with interdisciplinary care team to schedule and deliver 6,000+ hours per week while being point of contact for both client and caregiver
- Collaborated with other professionals to evaluate clients' needs and preferences while juggling 150+ schedules
- Improved understanding of perspectives between parties, managing open and effective communication between client and caregiver
Care Management/ Scheduling Coordination
Home Instead
Portland, OR
01.2017 - 09.2017
- See Above
Education
Esthetician License - Esthetics
Paul Mitchell The School
Sacramento05.2021
Bachelor of Science - Family And Consumer Sciences
CSUS Sacramento
Sacramento05.2015
Skills
- Extensive interpersonal skills and the ability to predict and match clients needs
- Time management and task prioritization in high volume client facing positions
- Creative approach to conflict resolution and active comprehension skills
Timeline
Customer Care Specialist
Birdies
10.2021 - Current
Waxing Specialist
European Wax Center
04.2021 - 11.2021
Client Care and Scheduling Coordinator
California Caregivers
02.2018 - 10.2019
Care Management/ Scheduling Coordination
Home Instead
01.2017 - 09.2017
Esthetician License - Esthetics
Paul Mitchell The School
Bachelor of Science - Family And Consumer Sciences
CSUS Sacramento
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