Meghan Burke
Syracuse,NY
Summary
Detail-oriented Clinical Operations Professional with 5+ years of experience in leading workflows and managing compliance documentation within FDA-regulated environments. Expertise in streamlining processes, coordinating stakeholders, and ensuring quality standards. Strong skills in reporting, analytics, and issue resolution, driving operational consistency across global organizations.
Overview
5
5
years of professional experience
Work History
Veeva Customer Success Coordinator
Syneos Health (inVentiv) - GSK Pharmaceuticals
Syracuse, NY
01.2025 - 03.2026
- Coordinated day-to-day operational workflows within Veeva CRM, ensuring data accuracy, process consistency, and timely resolution of user issues
- Served as primary support contact for Medical Science Liaisons (MSLs), resolving escalations and system concerns while ensuring high-quality service.
- Led onboarding and training sessions for new and existing users, improving adoption of system processes and workflow efficiency
- Created and analyzed Power BI reports to track engagement metrics, identify trends, and inform leadership decision-making.
- Collaborated across departments to align business priorities, system updates, and operational deliverables
- Streamlined internal processes and communication workflows, enhancing team productivity and user experience.
- Supported coordination and delivery of medical materials and operational resources to meet client and stakeholder expectations
Project Specialist
Syneos Health - Pfizer Business Unit
Syracuse, NY
03.2021 - 01.2025
- Ensured compliance with ICH/GCP and FDA standards by maintaining audit-ready tracking systems, reports, and regulatory documentation
- Performed quality control reviews and resolved data discrepancies to maintain accuracy and operational efficiency across TMF and CTMS systems
- Prepared dashboards and reports on study metrics, enrollment activity, and site performance for leadership and stakeholders
- Collaborated with Regulatory Affairs, Clinical Operations, and external partners to ensure timely completion of study deliverables
- Identified workflow inefficiencies and supported implementation of updated procedures and tracking tools to enhance process improvement initiatives
- Supported operational oversight of clinical study activities by coordinating documentation, timelines, and cross-functional communication
- Managed multiple priorities simultaneously while maintaining strong attention to detail and meeting project deadlines
- Supported onboarding guidance and operational coordination for internal teams and stakeholders
Education
Bachelor of Arts - Journalism And Mass Communication
St. Bonaventure University
Olean, NY05-2019
Skills
- Veeva CRM, Power BI, Microsoft Suite
- Project Management
- Customer relationship management
- Data analysis
- Power BI
- Microsoft Suite
- Attention to detail
Affiliations
- Volunteer, Teen Cooking Class Leader - GiGi's Playhouse, Syracuse, NY
Timeline
Veeva Customer Success Coordinator
Syneos Health (inVentiv) - GSK Pharmaceuticals
01.2025 - 03.2026
Project Specialist
Syneos Health - Pfizer Business Unit
03.2021 - 01.2025
Bachelor of Arts - Journalism And Mass Communication
St. Bonaventure University