MEGHAN CHAPA

• Provide comprehensive administrative support to the SVP, of Retail Operations and Branch Managers team, ensuring smooth daily operations
• Manage complex calendars and schedule meetings
• Prepare, edit, and distribute executive-level communications, reports, and presentations
• Track Benchmarks, Audit Offenses, Incentive Pay, and various reporting
• Work with IT/BI Departments for Tableau and Report Dashboard creations.
• Organize and facilitate company events, including Branch Council meetings, Senior Leadership meetings, and front-line staff training sessions
• Handle confidential information with the highest level of discretion and professionalism
• Implement and update operation procedures to improve efficiency and streamline workflow
• Analyzed data from completed projects to identify areas for improvement in future initiatives
• Organized and maintained records of project activities, progress, and outcomes
• Collaborated with other departments to ensure data accuracy and integrity

Software and CRM: Tableau, Keystone, Origins, Eltropy, HubSpot, Paycom.

• Managed the onboarding process for multiple offices in Houston, Texas and Chicago
• Coordinated and managed background check processes, including criminal history, employment verification, education verification, drug screening, and other required checks.
• Monitored and tracked onboarding tasks for new hires, ensuring timely completion and compliance with internal policies.
• Reviewed and evaluated background check results, escalated any discrepancies or red flags, and supported adjudication decisions.
• Maintained accurate documentation of all background and compliance records.
• Served as the point of contact for candidates regarding pre-employment screening questions and onboarding support.
• Partnered with hiring managers, recruiters, and external vendors to ensure a seamless onboarding experience.
• Knowledge of FCRA, EEOC, and other relevant hiring laws and regulations.
• Experience with HRIS and background check systems
• Knowledge of I-9 compliance and E-Verify

• Input order information into system and updated customer accounts to document and track customer orders.
• Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
• Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.

Software and CRM: Shopify

• Managed and coordinated executive calendars, meetings, and travel arrangements; demonstrated excellent organizational skills
• Interim provided support to Chief People Officer and Chief Digital Officer
• Coordinated Executive team meetings, agendas, and minutes
• Attended all Board and Committee meetings, and prepared agendas and minutes
• Prepared expense reports for management review in accordance with company policy; revealed financial acuity
• Designed all presentations for speaking arrangements
• Designed a monthly overview for the executive team, including financial analysis, KPIs, and organizational metrics
• Worked closely with Risk, Legal Department, and CCRO on updating policies
• Main administrative on Procurement and invoice inputs
• Tracked departmental expenses against budgetary constraints in various categories
• Generated reports in an expense tracking system
• Managed and coordinated the 2020-2021 Scholarship Program