Meghan Fritter
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Pop Pops Creamery. Proven ability to engage guests and handle cash transactions accurately. Recognized for maintaining a safe environment as a Lifeguard at American Pool, ensuring optimal conditions and swift emergency responses. Strong work ethic and commitment to hospitality excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Ice Cream Shop Server
Pop Pops Creamery
11.2023 - 08.2024
- Served ice and beverages promptly with focused attention to customer needs.
- Displayed enthusiasm and provided excellent service to customers.
- Answered customers' questions and recommended items.
- Demonstrated strong multitasking skills by managing multiple customers simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to track and ring up orders.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Managed inventory of dining supplies to prevent shortages during service.
- Maintained cleanliness and organization in the serving and dining area.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Lifeguard
American Pool
05.2023 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Provided friendly customer service to guests and addressed concerns.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Education
Bachelor of Science - Exercise Science
Indiana University of Pennsylvania
Indiana, PA05-2028
High School Diploma -
South River High School
Edgewater, MD06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
Certification
- Certified CPR
- Certified First Aid
- Certified Pool Operator
Timeline
Ice Cream Shop Server
Pop Pops Creamery
11.2023 - 08.2024
Lifeguard
American Pool
05.2023 - 09.2023
Bachelor of Science - Exercise Science
Indiana University of Pennsylvania
High School Diploma -
South River High School
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