Meghan Gonzalez
Palm Beach Gardens,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Overnight Stocker
Walmart
01.2023 - Current
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Removed all boxes and related trash from sales floor and processed through compactors.
Customer Service Representative
NexRep
01.2021 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Survey Interviewer
Research America
01.2020 - 09.2021
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
- Adhered to strict confidentiality protocols to protect respondent privacy and maintain compliance with industry standards.
Education
Associate of Arts - Psychology
Palm Beach State College
Palm Beach Gardens, FL05.2018
High School Diploma -
North Smithfield Jr Sr High School
North Smithfield, RI06.2004
Timeline
Overnight Stocker
Walmart
01.2023 - Current
Customer Service Representative
NexRep
01.2021 - 03.2023
Survey Interviewer
Research America
01.2020 - 09.2021
Associate of Arts - Psychology
Palm Beach State College
High School Diploma -
North Smithfield Jr Sr High School