Meghan Harbach
San Marcos,TX
Summary
Dynamic leader with expertise in customer service and training development with a diverse and high-level team that aligns with Leadership Defined and Win Now priorities.
Overview
12
12
years of professional experience
Work History
Senior Head Coach Critical Experience
Nike
San Marcos, Texas
01.2026 - Current
- Managed the daily operations of a team of 85 employees.
- Oversee daily store operations and ensured compliance with company policies.
- Led team meetings to align team on operational goals and initiatives.
- Training and development for 14 leaders.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Overseeing daily operations of Visual Merchandising, Operational Excellence, Team and Culture, and Selling and Service leaders.
- Led high level visits with field partners
Selling and Service Assistant Head Coach
Nike
San Marcos, Texas
01.2025 - Current
- Oversee the daily operations of a team of 85 employees.
- Host Elevate Consumer Engagement" Win Now calls.
- Oversee daily store operations and staff schedules.
- Trained Leaders on customer service and through Nike's Win Now priorities
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved escalated customer issues with effective communication and problem-solving techniques.
Coach
Nike
Michigan City, Indiana
01.2023 - 12.2024
- Oversee the daily operations of a team of 40 employees.
- Analyzed athlete performance data to identify areas for improvement.
- Provided individualized coaching sessions tailored to each athlete's needs.
- Implemented innovative strategies to boost team morale and motivation
- Operational Excellence leader for Chicago 2024 Marathon-$3.3M
Coach
Nike
Kildeer, IL
06.2022 - 01.2023
- Led the daily operations of a team of 40 employees.
- Worked with cross-functional teams to achieve goals.
- Planned commercial displays to entice and appeal to customers.
- Developed schedules to align staffing with operational demands.
Specialist
Nike
Pleasant Prairie, Wisconsin
06.2021 - 06.2022
- Oversee the daily operations of a team of 90 employees.
- Led project timelines to ensure timely delivery of key initiatives.
- Developed strategies to improve operational efficiency across departments.
- Identify areas of improvement in the development process and suggest solutions.
- Train new hires on development processes, coding standards, and company culture.
Sales Associate
Nike
Pleasant Prairie, Wisconsin
03.2014 - 06.2021
- Assisted customers in selecting and purchasing products.
- Developed strong customer service protocols for sales staff.
- Processed cash transactions accurately and efficiently at busy retail location.
- Cashier for 2018 Chicago Marathon
- Cashier for 2019 Chicago Marathon
Education
Some College (No Degree) - Psychology
University of Wisconsin, Parkside
Kenosha, WISkills
- Customer service
- Training development
- Operational excellence
- Loss prevention strategies
- Visual merchandising
- Change management
- Team building
Timeline
Senior Head Coach Critical Experience
Nike
01.2026 - Current
Selling and Service Assistant Head Coach
Nike
01.2025 - Current
Coach
Nike
01.2023 - 12.2024
Coach
Nike
06.2022 - 01.2023
Specialist
Nike
06.2021 - 06.2022
Sales Associate
Nike
03.2014 - 06.2021
Some College (No Degree) - Psychology
University of Wisconsin, Parkside