Summary
Certification
Overview
Work History
Education
Skills
Work Availability
Timeline
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Meghan MacDonald

Meghan MacDonald

Information Technology Specialist
Bourne,MA

Summary

Information Technology Specialist with a demonstrated history of working in the defense industry. Skilled in Information Security, System Administration, and Customer Support. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Certification

Security+ SY0-501

Overview

7
7
years of professional experience
9
9
years of post-secondary education
2
2
Certificates

Work History

System Support Representative

Summit Technologies, Inc.
Bourne, MA
08.2020 - Current
  • Made recommendations regarding information technology infrastructure overhauls.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Patched software and installed new versions to eliminate security problems and protect data.

Cyber Systems Operator

Air Force National Guard
Bourne, MA
01.2018 - Current
  • Manage over 100 workstations spanning across three major networks in direct support of intelligence missions
  • Maintain a high-worth network with 99% uninterrupted service
  • Offer immediate system outage response
  • Install, configure, and troubleshoot internetwork connections and software applications and provide customer support for all networks and telephony equipment and software

IT Specialist

US Dept Of The Air Force
Bourne, MA
04.2019 - 08.2020
  • Worked with teams to migrate over 100 computer stations, spanning three networks, to Open Architecture solution and Cloud-hosted Enterprise Service.
  • Provided system repair and data recovery services, including machine system restore and re-imaging and hard drive recovery.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Ensured safeguarding of all classified materials.



Education

Bachelor of Science - Information Technology

University of Massachusetts - Lowell
Lowell, MA
01.2018 - Current

High School Diploma -

Archbishop Williams
Braintree, MA
09.2009 - 05.2014

Skills

Cyber Security

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Work Availability

monday
tuesday
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friday
saturday
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Timeline

System Support Representative

Summit Technologies, Inc.
08.2020 - Current

Security+ SY0-501

05-2019

IT Specialist

US Dept Of The Air Force
04.2019 - 08.2020

TS/SCI Clearance

10-2018

Bachelor of Science - Information Technology

University of Massachusetts - Lowell
01.2018 - Current

Cyber Systems Operator

Air Force National Guard
01.2018 - Current

High School Diploma -

Archbishop Williams
09.2009 - 05.2014

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Meghan MacDonaldInformation Technology Specialist