Meghan MacDonald
Information Technology Specialist
Bourne,MA
Summary
Information Technology Specialist with a demonstrated history of working in the defense industry. Skilled in Information Security, System Administration, and Customer Support. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Certification
Security+ SY0-501
Overview
7
7
years of professional experience
9
9
years of post-secondary education
2
2
Certificates
Work History
System Support Representative
Summit Technologies, Inc.
Bourne, MA
08.2020 - Current
- Made recommendations regarding information technology infrastructure overhauls.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Patched software and installed new versions to eliminate security problems and protect data.
Cyber Systems Operator
Air Force National Guard
Bourne, MA
01.2018 - Current
- Manage over 100 workstations spanning across three major networks in direct support of intelligence missions
- Maintain a high-worth network with 99% uninterrupted service
- Offer immediate system outage response
- Install, configure, and troubleshoot internetwork connections and software applications and provide customer support for all networks and telephony equipment and software
IT Specialist
US Dept Of The Air Force
Bourne, MA
04.2019 - 08.2020
- Worked with teams to migrate over 100 computer stations, spanning three networks, to Open Architecture solution and Cloud-hosted Enterprise Service.
- Provided system repair and data recovery services, including machine system restore and re-imaging and hard drive recovery.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Ensured safeguarding of all classified materials.
Education
Bachelor of Science - Information Technology
University of Massachusetts - Lowell
Lowell, MA 01.2018 - Current
High School Diploma -
Archbishop Williams
Braintree, MA 09.2009 - 05.2014
Skills
Cyber Security
Cloud Migration
Front-End Development
Troubleshooting
Hardware and Software Installation
Customer Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
System Support Representative
Summit Technologies, Inc.
08.2020 - Current
Security+ SY0-501
05-2019
IT Specialist
US Dept Of The Air Force
04.2019 - 08.2020
TS/SCI Clearance
10-2018
Bachelor of Science - Information Technology
University of Massachusetts - Lowell
01.2018 - Current
Cyber Systems Operator
Air Force National Guard
01.2018 - Current
High School Diploma -
Archbishop Williams
09.2009 - 05.2014