Meghan MacDonald
Summary
Residential lending professional with 10+ years of progressive banking experience spanning retail banking, mortgage operations, commercial loan servicing, and business development. Experienced in preparing TRID-compliant mortgage and home equity disclosures, supporting loan originators throughout the lending process, maintaining loan pipeline integrity, and collaborating across cross-functional teams to ensure timely, compliant loan delivery. Recognized for exceptional attention to detail, regulatory compliance, relationship building, and delivering an outstanding customer experience.
Overview
10
10
years of professional experience
Work History
Loan Production Specialist
Cape & Coast Bank
01.2025 - Current
- Prepare accurate and compliant initial mortgage and home equity disclosures while ensuring adherence to TRID and internal lending policies and procedures.
- Partner with Mortgage Loan Originators and Loan Specialists throughout the residential mortgage and home equity lending process to deliver an exceptional borrower experience.
- Review loan files for accuracy and completeness and maintain data integrity within Encompass and other lending systems.
- Support residential lending transactions involving conventional, FHA, VA, USDA, portfolio, and home equity products while applying product guidelines and lending requirements.
- Monitor loan pipeline activity and assist with loan assignments to ensure balanced workloads and operational efficiency.
- Monitor customer feedback and referral activity to identify opportunities for process improvements and enhanced customer service.
- Serve as backup support for secondary market operations, including mortgage rate locks and investor registrations, ensuring uninterrupted operational support.
Sales & Business Development Assistant
Cape & Coast Bank
02.2022 - 01.2025
- Coordinated outreach to Centers of Influence (COIs), referral partners, real estate agents, builders, and local businesses to strengthen relationships and generate new lending opportunities.
- Supported business development initiatives by researching market opportunities, coordinating COI outreach and customer engagement activities, and assisting with networking, marketing, and community events.
- Supported high-performing Mortgage Loan Originators by providing sales, administrative, marketing, and operational support to enhance production and the borrower experience.
- Managed Creatio CRM activities, including lead assignments, task management, and referral tracking to enhance sales performance and streamline operations.
- Coordinated marketing communications, promotional materials, customer engagement campaigns, and automated email outreach to strengthen customer retention and referral growth.
- Prepared sales reports, presentations, and training materials to support Residential Lending leadership with strategic projects and initiatives.
Commercial Loan Servicing Specialist – Dealer Floor Plan & Business Banking
Rockland Trust Company
07.2019 - 02.2022
- Managed all aspects of Dealer Floor Plan and Business Banking loan servicing, including transaction processing, collateral funding, account maintenance, renewals, extensions, and vehicle title administration.
- Prepared, and reviewed, commercial loan documentation for lines of credit, commercial mortgages, term loans, and other business lending products.
- Managed dealer relationships by providing exceptional customer service, resolving account inquiries, and supporting daily loan servicing activities.
- Ensured compliance with bank policies and applicable state and federal regulations while maintaining accurate loan documentation and servicing records.
- Processed commercial lending transactions while coordinating with dealers and internal business partners to ensure timely funding and servicing.
Banker II
Rockland Trust Company
06.2018 - 07.2019
- Originated consumer and home equity loan applications, guiding customers through the application, documentation, and closing process while ensuring regulatory compliance.
- Built and strengthened customer relationships through a consultative, needs-based approach, recommending deposit, lending, and digital banking solutions tailored to individual financial goals.
- Trained and coached teller staff to identify customer needs and recognize sales opportunities, increasing cross-selling of bank products and services.
- Assisted the Branch Manager by facilitating branch huddles, sales meetings, and coaching team members on CRM utilization and sales best practices.
- Consistently achieved individual and team sales and service goals while maintaining operational, regulatory, and security compliance.
- Managed customer relationships and documented interactions in Salesforce to support business development and strengthen customer follow-up.
Universal Banker
The Cooperative Bank of Cape Cod
08.2016 - 07.2018
- Opened and serviced consumer deposit accounts while identifying opportunities for mortgage, home equity, and consumer lending solutions.
- Educated customers on digital banking platforms, including online and mobile banking, to improve adoption and customer experience.
- Processed customer transactions accurately while maintaining compliance with bank policies and regulatory requirements.
- Helped customers resolve account inquiries, facilitating smooth transaction processing.
Education
Associate of Science - Business Administration
Cape Cod Community College
West Barnstable, MASkills
- Home Equity Lending
- Loan Origination Support
- Mortgage & HELOC Disclosures
- TRID Compliance
- Regulatory Compliance
- Loan File Review & Data Integrity
- Pipeline Management
- Business Development
- Relationship Building
- Cross-Selling & Referral Development
- Customer Service
Systems
- Blend
- Creatio
- Encompass
- Navigator
- Doc viewer
Timeline
Loan Production Specialist
Cape & Coast Bank
01.2025 - Current
Sales & Business Development Assistant
Cape & Coast Bank
02.2022 - 01.2025
Commercial Loan Servicing Specialist – Dealer Floor Plan & Business Banking
Rockland Trust Company
07.2019 - 02.2022
Banker II
Rockland Trust Company
06.2018 - 07.2019
Universal Banker
The Cooperative Bank of Cape Cod
08.2016 - 07.2018
Associate of Science - Business Administration
Cape Cod Community College